Christian Aceves
Business Operations Manager
Mexico
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Control Tower Lead For Americas
Nielsen IQ
Mexico City, CDMX
07.2016 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
Global Incident Leader
Nielsen IQ
Mexico City, CDMX, Mexico
05.2015 - 06.2016
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Carried out day-to-day duties accurately and efficiently.
- Conducted research, gathered information from multiple sources and presented results.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Training Coordinator
Roche
Mexico City, CDMX
03.2013 - 05.2015
- Gathered data about course success and participant experiences to help with future course planning.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Created reports and provided administrative support of training systems and databases such as Google Apps Suite, Service Now, and SharePoint.
- Planned and conducted staff trainings with emphasis on accountability, service standards, and IT related areas.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Education
Master of Science - Agricultural Sciences
Universidad Autónoma Metropolitana
Mexico City, CDMX 09.2013 - 09.2015
Bachelor of Science - Biology
Universidad Autónoma Metropolitana
Mexico City, CDMX 09.2003 - 09.2007
Skills
Transformative leadership
Information processing
Lead generation strategies
Internal control procedures
Superb eye for detail
Leadership abilities
Accomplishments
- Documented and resolved repetitive issues and through proper RCA management it led to a 70% reduction of incidents assigned to operations.
- Collaborated with multi country and multi functional teams in the migration of the LATAM/Canada environment from Europe to America.
Timeline
Control Tower Lead For Americas
Nielsen IQ
07.2016 - Current
Global Incident Leader
Nielsen IQ
05.2015 - 06.2016
Master of Science - Agricultural Sciences
Universidad Autónoma Metropolitana
09.2013 - 09.2015
Training Coordinator
Roche
03.2013 - 05.2015
Bachelor of Science - Biology
Universidad Autónoma Metropolitana
09.2003 - 09.2007