Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christian Castro

Monterrey, Nuevo León

Summary

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

MVT Logistics
05.2025 - Current
  • Managed a team of account managers and customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Work strategically with account managers and customer service representatives to ensure a premium customer service experience.
  • Provide prompt and accurate information to the team to ensure alignment with customer expectations (KPIS).
  • Ensure customer satisfaction through regular meetings in business reviews.
  • Took ownership of customer complains and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Provide coaching, training and growth opportunities to improve team performance.


Account Manager

MVT Logistics
08.2021 - 05.2025
  • Negotiate rate agreements with customers and carriers to create a successful business relation with all the parties involved.
  • Increased customer satisfaction by building strong relationships and addressing their needs promptly.
  • Growth strong relationships with carriers to ensure capacity for the customers.
  • Guide the customers through the logistic process of their shipments.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.


Customer Service Representative

MVT Logistics
03.2021 - 08.2021
  • Responded to customer requests regarding logistics services.
  • Accept and book customer shipments following the internal procedures to have full visibility about the shipment references, pick up and delivery dates.
  • Request capacity to partner carrier in order to cover customer shipments.
  • Work closely with carriers to ensure on time pick ups and deliveries.
  • Track and trace shipments to provide updates for the customer.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.



Logistics Supervisor

Nordex Acciona Wind Power
10.2020 - 01.2021
  • Coordinated daily logistics activities within the warehouse.
  • Schedule the weekly loading program according to the customer purchase orders.
  • Supervise the loading process making sure that procedures are being followed.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Education

Bachelor of Mechanical Engineering -

Instituto Tecnológico De Ciudad Madero
01-2018

Diploma - English Language

Education First
Vancouver, BC
01-2020

Diploma - English Language

Sprott Shaw Language College
Vancouver, BC
01-2021

Skills

  • Customer service
  • Customer focused
  • Customer relations
  • Adherence to high customer service standards
  • Analytical skills
  • Problem-solving
  • Urgency sense
  • Handling escalations
  • Training and mentoring
  • Effective workflow management
  • Microsoft outlook, word, and Excel

Languages

English
Bilingual or Proficient (C2)

Timeline

Customer Service Manager

MVT Logistics
05.2025 - Current

Account Manager

MVT Logistics
08.2021 - 05.2025

Customer Service Representative

MVT Logistics
03.2021 - 08.2021

Logistics Supervisor

Nordex Acciona Wind Power
10.2020 - 01.2021

Bachelor of Mechanical Engineering -

Instituto Tecnológico De Ciudad Madero

Diploma - English Language

Education First

Diploma - English Language

Sprott Shaw Language College

Similar Profiles

CREATE PROFILE
Christian Castro