Christian Escribano
Mérida, Yucatán,YUC
Summary
Proven to enhance guest satisfaction and streamline front desk operations at Papaya Playa Project, welcoming Night Auditor at Naay Tulum I excel in multitasking and problem-solving, ensuring efficient financial management and revenue monitoring. Leveraging strong work ethic and guest services skills, I've significantly contributed to operational excellence and customer satisfaction, embodying a results-driven approach.
Overview
8
8
years of professional experience
Work History
Night Auditor
Naay Tulum
Tulum, Quintana Roo
11.2023 - 04.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Generated and printed daily financial reports to track hotel performance.
Hotel Receptionist
Papaya Playa Project
Tulum, Quintana Roo
10.2022 - 10.2023
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
- Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
- Trained new staff members in customer service techniques and hotel operations.
Hotel Receptionist
Hotel Casa Tortugas
Holbox, Quintana Roo
10.2021 - 02.2022
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
Sales Agent
Hardware Store Saravia
Coatzacoalcos, Veracruz
03.2020 - 06.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Explained features and advantages of hardware tools products and services to promote sales.
Hotel Receptionist
Hostal San Andres
Puebla City, Puebla
01.2016 - 12.2016
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
Education
High School Diploma -
Technologic of Monterrey Central Campus of Veracru
Córdoba, Veracruz, Mexico12.2014
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Guest Services
- Financial Management
- Revenue monitoring
- Auditing Techniques
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Night Auditor
Naay Tulum
11.2023 - 04.2024
Hotel Receptionist
Papaya Playa Project
10.2022 - 10.2023
Hotel Receptionist
Hotel Casa Tortugas
10.2021 - 02.2022
Sales Agent
Hardware Store Saravia
03.2020 - 06.2021
Hotel Receptionist
Hostal San Andres
01.2016 - 12.2016
High School Diploma -
Technologic of Monterrey Central Campus of Veracru