Christian Flores

• Set new branch in Monterrey.
• Generate branch revenue by implementing effective sales strategies and fostering strong relationships with clients and carriers.
• Ensured regulatory compliance by staying updated on industry trends, conducting regular audits, and addressing any identified gaps.
• Boosted client satisfaction rates through personalized attention to their needs while maintaining strict confidentiality standards.
• Expanded market presence with targeted outreach strategies that attracted new business opportunities.
• Collaborated with other regional branches to share best practices and achieve overall company goals.
• Established solid connections with local community partners that resulted in increased visibility for the branch as well as potential referrals.
• Delivered exceptional customer service by resolving issues promptly, listening to feedback, and making necessary improvements.

Customer-Focused:

• Passionate about exceeding client expectations and fostering strong relationships
• Customer service and people engagement oriented
• Increased client portfolio growth by 23%

Leadership & Management:

• Direct report to CEO
• Strategic leadership in developing and implementing growth strategies to achieve financial targets
• Led high-performing teams across operations, drivers, sales, and customer service
• Skilled at driving efficiency, implementing best practices, and managing teams
• Hiring manager for Customer Service & Sales Representatives

Business Development:

• Developed and implemented business plan and budget to improve sales and growth
• Created investment plan for acquisition of new assets (Straight box/Rabon 6 TON)
• Developed business and strategy plan for growth in both 2PL (asset based) & 3PL business units
• Turned around a focused improvement plan resulting in significant increases in profitability, operating profit during 2024

Operational Excellence:

• Oversaw two business units across multiple locations (Hermosillo, Nogales, Monterrey, Nuevo Laredo, Laredo TX, Mexico City)
• Implemented continuous improvement processes to optimize efficiency and meet performance metrics
• Negotiated and monitored carrier/vendor contracts
• Validated and identified processes and opportunity areas

Fleet Management:

• Experienced in managing and optimizing utilization of company-owned transportation units
• Identified capacity limitations within the 2PL business unit and secured investment for 5 new trucks, addressing key bottlenecks and positioning the unit for continued success

Technical & Analytical Skills:

• Utilized data analysis and critical thinking to identify and resolve complex issues
• Established reports to analyze data
• Identified appropriate technology and IT infrastructure based on experience with TMS software
• Proactive in developing creative solutions and driving new business opportunities

Oversaw multicultural staff across three LATAM countries: Brazil, Colombia & Mexico

• Managed logistics coordination spanning Continental USA, Argentina, Brazil, Bolivia, Ecuador, Colombia, Mexico & Peru
• Supervised 27 staff members supporting 3 different industries through CH Robinson's proprietary platform
• Provided comprehensive logistics support, analytics, carrier coordination, and training for both carriers and platform users
• Served diverse industries including pharmaceuticals, retail, oil & gas, and food grade

Key Responsibilities:

• Generated expense and savings reports to track financial performance
• Created and maintained transportation assignation reports using Power BI dashboards, Excel, and BI platform
• Coordinated all logistics services through company's proprietary Navisphere Online platform
• Functioned as commercial support to the global sales team for potential new business opportunities
• Identified growth opportunities within existing customer accounts
• Traveled onsite for prospect meetings and business development

Core Achievements:

• Reduced operational costs through optimization and strategic planning
• Increased logistical efficiencies across multiple regions and service lines
• Enhanced customer experiences through streamlined processes and responsive service
• Effectively managed costs, risks, and growth initiatives
• Digitized manual processes to improve productivity and accuracy
• Boosted service quality through continuous improvement initiatives

Leadership Style:

• People-oriented manager focused on creating positive working environments
• Ensured team members felt supported and appreciated
• Bridged cultural, language, and perspective differences across the organization
• Established respectful communication channels to enhance team collaboration
• Broke down barriers to facilitate seamless cross-functional teamwork

• Served as Account Manager specializing in Automotive, High Tech & Pharmaceutical sectors
• Successfully opened market for Hong Kong-based company in North Mexico region
• Developed new customer accounts and expanded client portfolio
• Established relationships with new carriers in both US & Mexico markets
• Represented company at industry Expos and Summits to build brand presence
• Set the standard in service for time-critical logistics operations
• Generated annual gross sales of up to USD $2M

System and Operations Support

Supported three Mexico offices by providing solutions within system functionality
Implemented corporate guidance and aligned Mexico structure with BPO corporate standards
Served as primary connection bridge with Service Desk for Mexico and LATAM regions
Provided troubleshooting and solutions for system errors

Training and Development

Conducted training sessions in Monterrey, Mexico City, and Guadalajara
Created mini training videos for staff development
Trained new sales representatives on implementations and operational procedures

Business Analysis and Reporting

Audited operational issues to identify improvement opportunities
Analyzed key data including financial metrics and volumes
Provided system support for General Managers and Region Director
Generated reports and conducted analytical assessments

Cross-functional Collaboration

Maintained constant communication with corporate trainers across regions (LATAM, Oceania, Europe, Asia)
Coordinated and implemented new business accounts
Conducted system testing with IT and corporate teams

Sales and Business Development

Managed sales prospects and business closures before sales structure implementation
Performed cold calls and customer recovery initiatives
Offered cross-selling opportunities between OTR and Global Forwarding services
Developed commercial relationships with airlines in Mexico
Supported new business development initiatives
Traveled onsite to customers prior to project kickoffs

Operations Management

Supervised Air Operations to ensure service quality and efficiency
Provided operational information for new and recovered customers.

Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Strategic Leadership

• Established brand positioning for Global Forwarding Air Product in Mexico
• Created and developed Air Pricing department
• Supervised operations, analyzed and audited financial reports including AR/AP and P&L

Specialized Expertise

• Specialized in NFO, Charter & Hand-carry services for automotive and other vertical industries
• Negotiated rates with warehouses, national and USA carriers, airlines, charters, and hand-carry services
• Developed cross-selling opportunities with existing customers from OTR division

Operational Excellence

• Provided customer service, managed invoicing, and maintained process board (track and trace)
• Generated customized reports through online platform aligned with customer needs
• Trained customers on utilizing and maximizing the online platform (Navisphere)

Training & Support

• Supported office locations with training and IT level 1 troubleshooting
• Created and designed internal presentations and animated videos explaining procedures and processes

Business Development

• Conducted commercial prospecting for both customers and carriers
• Identified and pursued new business opportunities in target markets

• Coordinated automotive services including cross-border transportation from Ramos Arizpe to USA and Canada
• Served prestigious automotive customers including Nissan, Hyundai, BMW, and Mercedes with timely and fully tracked deliveries
• Maintained regular dialogue with carriers to provide customers with constant tracking updates
• Ensured on-time deliveries to prevent production delays

• Managed inventories in collaboration with NIDEC employees
• Coordinated warehouse staff, managing daily production intake (Monday-Saturday)
• Organized and prioritized inventory storage based on urgency requirements
• Handled air shipment coordination with FedEx including:Physical labeling of pieces/motors
  Creation of export invoices
  Document submission to customs brokers
  
• Managed ocean shipments to Colombia & Venezuela:Created bookings with shipping companies
  Supervised container loading
  Reviewed and verified weight & balance
  Prepared all necessary export/import documentation
  Coordinated with customs brokers
  
• Generated and maintained reports in ORACLE system