Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Personal Information
Personal Information
AccountManager

Christian Franzzoni Acosta

ACCOUNT MANAGER
Ciudad de México

Summary

Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

5
5
years of post-secondary education
3
3
Certificates
1
1
Language

Work History

Customer Success Manager

General Motors
  • Customer Success Manager for GM/OnStar

LEAD AUDITOR ISO 9001 14001 45001

Independiente
  • Mentored junior auditors on best practices in conducting efficient and effective audits that adhered to professional standards and ethics requirements.
  • Championed a proactive approach to risk management by identifying trends in non-conformance data and suggesting preventive measures for future success.
  • Communicated with project stakeholders to convey requirements of technical and process improvements.
  • Played an integral role in preparing organizations for successful external audits resulting in certification renewals or new certifications being awarded as appropriate.

Account Manager

CENTURION SOLAR ENERY
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Developed customized account plans for clients to help them achieve their business goals.

Call Center Supervisor

Qualfon Telemark
  • Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
  • Developed process controls and metrics for daily management of call center.
  • Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Qa agent

Allstate Insurance
  • Agent in charge of qa metrics for cx service agents

Operations Manager

unosquare
  • General operations manager coordinating activities for the state of Morelos

Education

Ingenieria en Industrial -

Universidad Autónoma del Estado de Morelos
08.2014 - 05.2019

Skills

Microsoft Word

Certification

Cambridge English First (FCE)

Software

HUBSPOT

MS OFFICE

CALL MONITORING

Timeline

Ingenieria en Industrial -

Universidad Autónoma del Estado de Morelos
08.2014 - 05.2019

Customer Success Manager

General Motors

LEAD AUDITOR ISO 9001 14001 45001

Independiente

Account Manager

CENTURION SOLAR ENERY

Call Center Supervisor

Qualfon Telemark

Qa agent

Allstate Insurance

Operations Manager

unosquare

Personal Information

Willing To Relocate: cualquier parte

Personal Information

Willing To Relocate: cualquier parte
Christian Franzzoni AcostaACCOUNT MANAGER