Summary

Overview

Work History

Education

Skills

Personal Information

Timeline

CHRISTIAN MORENO FEMATT

Tijuana, Baja California

Summary

Accomplished Order Entry / Custom Brace Lead at Defiance, with a proven track record in operations management and exceptional customer service. Leveraged strong leadership and problem-solving skills to enhance order processing efficiency and team performance. Notably improved customer interaction and system optimization at DJO Global Inc., demonstrating a commitment to continuous improvement and relationship building.

Overview

2025

years of professional experience

Work History

Order Entry / Custom Brace Lead

Defiance

Order Entry and follow-up with direct clients (Oracle)
Direct calls with clients or DJO representatives to enter orders and/or provide order status
Contact with distribution warehouses via email or to expedite orders for top clients or athletes
Oversee my team, check their emails, and provide necessary feedback
Support urgent orders with reps and maintain good communication with the manufacturing team in Vista, California
I improved my ability to interact directly with customers via phone or email, fostering good teamwork through communication
I also learned how to handle difficult situations regarding shipments and customer orders
Identified areas of improvement within the existing ordering process by analyzing performance metrics
Provided technical support for staff members who encountered difficulties with the system
Coordinated activities between multiple teams involved in the order entry process such as warehousing, transportation
Collaborated with engineers, PM for new upcoming Defiance projects, for example; Defiance Pro testing, special color description, ROAM testing and Alliance test

Order Entry/Order Management

DJO Global Inc.

10.2020 - Current

Order Entry and follow-up until process completion (Oracle)
Direct customer interaction to ensure their order is fulfilled on time and as requested
Contact with warehouses/distribution centers to ensure order fulfillment
Expedite orders for 'Top' clients
I learned how to work more as a team and directly communicate with the warehouse staff to expedite orders or products
I also learned how to resolve difficult situations regarding shipments or cancellations
Monitored inventory levels at warehouses and communicated any discrepancies immediately
Resolved customer inquiries and complaints in a timely manner
Responded quickly to inquiries from customers regarding their orders or account status

Call Center / Tech Support Customer Service

Ensambles Hyson

03.2020 - 10.2020

Provided technical support for irrigation systems to residential customers and contractors
Contacted support areas to ensure customers received their orders and the necessary attention to meet requirements
Data entry for warranty replacements

Cook "A" / Branch Manager, Cacho

Alma Verde

01.2018 - 12.2018

Learned a completely new concept of preparing healthy and nutritious dishes
Managed inventory to ensure a 2-day preparation margin and learned about cold-pressed juices and their properties

Chef / Cook

I’ll Pastardo

01.2017 - 12.2017

Created restaurant menus and used my creativity to design dishes based on customer orders
Applied skills learned in culinary school, such as inventory management and dish costing

Restaurant Manager / Events / Chef

Restaurant 100 Años

01.2016 - 12.2016

Learned how to manage a large team of employees and lead them effectively
Organized the cooking team to ensure dishes were presented well and handled hygienically

Hot Line Cook / Supervisor

Restaurant Fonda la Finca

01.2014 - 12.2014

Learned to manage the grill area, produce my own line of dishes, and oversee my own inventory
Expanded my area as needed to expedite dish production

Cook "A" / Supervisor

Restaurant Omelette

01.2010 - 12.2010

Worked on the grill, learned to use pans, and gained experience in placing orders and managing inventory

Cook "B"

Restaurant Ticuan

01.2008 - 12.2008

Learned food handling and how to work with team orders