Christian René Serrano
Ciudad Juárez
Overview
19
19
years of professional experience
Work History
CSR / Planner
Mentor Media
11.2024 - 02.2025
- Planned, scheduled, and managed material flow to optimize inventory and reduce costs.
- Uploaded forecasts based on customer orders and reviewed MRP.
- Managed backlog reports and communicated with sales admin/customers.
- Released purchase orders and ensured supplier coordination for on-time delivery.
- Worked with freight forwarders and couriers to follow up on shipments.
CSR
Aligntech de México S. de R.L. de C.V.
06.2023 - 07.2024
- Main point of contact for customer accounts, managed orders and delivery schedules.
- Processed POs, coordinated with planning, production, and logistics.
- Handled ERP systems (e.g., SAP), monitored inventory, ensured timely fulfillment.
- Resolved issues with quality, delays, and documentation.
- Supported customer satisfaction and continuous improvement initiatives.
CAD Design Technician
Aligntech de México S. de R.L. de C.V.
02.2018 - 01.2023
- Created digital treatment plans using MES software based on dental prescriptions.
- Followed clinical instructions to deliver high-quality results.
- Proposed process improvements to ensure quality and efficiency.
- Used various databases to retrieve treatment information.
Business Analyst
Conduent de México S.A. de C.V.
01.2015 - 01.2017
- Managed back-office, e-commerce, and web-based projects.
- Delivered business insights and trend-based recommendations.
- Generated reports and maintained documentation.
- Utilized SQL, AVAYA, IEX, Excel, Access, and PowerPoint for data analysis and executive reporting.
Global Workforce Analyst
Conduent de México S.A. de C.V.
01.2009 - 01.2015
- Maintained service levels for technical support teams.
- Scheduled staff and managed queue performance.
- Analyzed call trends and performance KPIs.
- Provided operational adjustments based on data analysis.
Financial Aid Assistant
DeVry University
01.2006 - 01.2009
- Guided students and families through financial aid and FAFSA.
- Analyzed ISIR data and assigned aid packages.
- Maintained audit-ready files in compliance with federal/state policies.
- Improved student satisfaction through clear, personalized support.
Education
Bachelor's Degree - Psychology
Universidad Cultural
Ciudad Juárez, Mexico07.2004
Skills
- Advanced English proficiency
- Strong verbal and written communication skills
- Microsoft Excel (including Visual Basic Macros)
- Excellent attention to detail and organizational skills
- Effective multitasking
- Interpersonal skills
- Data analysis experience
- 3 years in Financial/Business Analysis and Project Management
- Experience with SpaceMouse 3D controller
Languages
English
Upper intermediate (B2)
Timeline
CSR / Planner
Mentor Media
11.2024 - 02.2025
CSR
Aligntech de México S. de R.L. de C.V.
06.2023 - 07.2024
CAD Design Technician
Aligntech de México S. de R.L. de C.V.
02.2018 - 01.2023
Business Analyst
Conduent de México S.A. de C.V.
01.2015 - 01.2017
Global Workforce Analyst
Conduent de México S.A. de C.V.
01.2009 - 01.2015
Financial Aid Assistant
DeVry University
01.2006 - 01.2009
Bachelor's Degree - Psychology
Universidad Cultural