CHRISTIAN RICHICHI

• Monitored daily operations and routes to resolve issues and drive operational effectiveness.
• Reviewed established business practices and improved processes to reduce expenses.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Created and enforced detailed organization processes to increase quality and service standards.
• Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
• Organized records of vehicles, schedules and completed orders.
• Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
• Manage between 10-15 customers per day.

• Junk King San Diego rated #1 of 125 franchises in United States and Canada in yearly gross revenue and customer service satisfaction reviews.
• Delivered top customer satisfaction, high levels of account growth and retention.
• Properly processed all sales transactions.
• Boosted revenues by upselling and cross-selling services to new and established customers.
• Priced all jobs and processed payments.
• Practice highest level of driving safety and corona virus preventive measures.
• Exceptional customer service 5 star reviews on Google, yelp and home advisor.
• Maintained positive relationships with customers using good communication and follow-through abilities
• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders

• Direct sales of customized advertising products promoting enhanced brand awareness for businesses.
• Direct B2B selling via telemarketing.
• Assisted customer with branding ideas for better market penetration.
• Recommended current trends in advertising specialties business industry.
• Cross sold and upsold existing customers.
• Canvassed and prospected for new customers.
• Provided opportunities and solutions to small business owners to help brand recognition.

• Consulted with customers to assess needs and propose optimal small business marketing solutions for improved market penetration.
• Managed portfolio of 1000 customers nationwide.
• Distributed customized printed advertising solutions to small businesses.
• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs of customers.
• Oversaw business budget planning and administration, accounting functions.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Responsible for training and development of our distributors sales teams.
• Directed sales seminars and coaching for sales staff.
• Target marketed Hispanic business market.
  

Cum Laude

• Graduated cum laude

• Coursework in Executive Management, Organization Behavior and Leadership.

Completed law student course work. Criminal law, torts, contracts, legal analysis, criminal procedure, remedies, strict liability and immigration law.

Completed 24 upper division units in accounting, management, international business and corporate finance.

Completed 60 upper division units towards a criminal justice bachelor's of Science degree.

Completed 12 Units of General education requirements.

Completed 30 units of general education requirements.