Christian Javier Pacheco Fiesco
Querétaro City
Summary
Adept at enhancing customer satisfaction and resolving complex inquiries, I leveraged my fluent bilingualism and problem-solving skills at TCS Consulting to significantly reduce customer complaints. As a dedicated team player, I also mentored new hires, demonstrating professionalism and adaptability. My experience at Holiday Inn further honed my ability to manage diverse teams and improve guest experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
TCS Consulting
12.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and financial services.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
Front Desk Manager
Holiday Inn Centro Histórico
07.2014 - 09.2022
.Management of Banking Terminals.
. Cash Management and Arches.
. Billing and Knowledge in Extranets.
. Management of the Opera System.
. Resolution of problems and complaints of guests.
. Management of Personnel in Charge (12).
. Executive Guards On The Weekend.
. Manager On The Evening Shift.
.Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
.Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Degree in Cooking -
Escuela Mundial De Gastronomía
Mexico City, MexicoSkills
- Fluent Bilingualism
- Problem-Solving
- Call center experience
- Customer Support
- Teamwork and Collaboration
- Reliability
- Adaptability
- Professionalism
- Goal Setting
- Responsible
- Dedicated
Languages
English
Advanced (C1)
Timeline
Bilingual Customer Service Representative
TCS Consulting
12.2022 - Current
Front Desk Manager
Holiday Inn Centro Histórico
07.2014 - 09.2022
Degree in Cooking -
Escuela Mundial De Gastronomía
Similar Profiles
Shamia ChurchShamia Church
Lt. Security Officer at TCS ConsultingLt. Security Officer at TCS Consulting
Agustin SalgadoAgustin Salgado
Support Engineer - Windows Commercial - DS at TCS ConsultingSupport Engineer - Windows Commercial - DS at TCS Consulting
Cherie AlwellCherie Alwell
Quality Specialist at TCS ConsultingQuality Specialist at TCS Consulting