Christian Louvier Hernández

● Drive sales and manage day-to-day aftersales activities for the assigned territory within the Latin American Region and The Caribbean.

● Steer markets performance improvement in terms of service processes quality and profitability for aftersales departments at Audi Importers.

● Negotiate and agree business objectives based on market potential for the aftersales departments in Costa Rica, French DOMs and Caribbean importers.

● Design and deploy marketing campaigns to support business partners achieving the agreed objectives.

● Promote the correct use of systems, IT tools and platforms to deliver a premium service in each market.

● Resolve customer complaints by investigating claims, developing solutions, and reporting and making recommendations to the Managing Director.

● Encourage technical and non-technical training for technicians and sales & service advisors among the markets.

● Support development and growth of the business by steering the main goals and strategies from central office in Germany throughout the Latin America region and The Caribbean.

● Serve as liaison between corporate offices in Germany and the local importers for deploying new projects and reporting business trends.

● Build world-class campaigns and locally relevant growing actions with focus in Colombia, Panamá, Guatemala and The Caribbean.

● Help connect customers in these markets with Audi, Skoda, SEAT, VW and Light Commercial Vehicles brands. Ensure strong alignment between our markets, importers, brands and group standards and strategies.

● Serve as a key voice in ensuring and coordinating that the importers' marketing and sales teams are speaking to consumers with one voice with in-market activities.

VW Group programs implementation in the LAM region

● Consultation and Inspections on Corporate Social Responsibility for the Supply Chain of Global Companies in México, China, South America, the Caribbean and Europe.

● Consulting services for social compliance, business integrity and C-TPAT.

● Consultant for compliance of working regulations against international and local labor law.

● International Leadership Program in Renewable Energies and Energy Efficiency – International Internship in Umwelt und- Unternehmensberatung UUB. Berlin Germany. Lead Project Manager of improvement projects with primary focus on execution.

● Lean manufacturing process improvement implementation and integration to Quality Management Systems (ISOs 9000, 18000 and 14000). Enhanced problem-solving skills with quick identification of “non-value-added” activities.eks)

● Reporting to Group Head of L&D with responsibility for implementation of Group-wide HR projects. Support on design, delivery and follow up of group initiatives

○ Business Transformation Review – field research

○ Customer Experience initiative

○ Employee Engagement Programme

○ Balanced Scorecard project

○ Managers Development Programme – Gateway

○ Operational Excellence, Growth & Development

○ Agent workstream of Field Operations of the Future programme

• Developed agent trainer’s team to support customer service strategy
• Created Agent training strategy to improve customer service and agent retention
• Developed and implemented a communication strategy with Operations staff
• Designed and developed the On-the-job training program
• Designed the Induction and Developmental training and delivered to managers
• Delivered Best Practice Guides training for Operations managers
• Project Managed initiatives targeted at agent performance
• Managed budgets and field logistics
• Internal auditor in Human Resources for Best Practices Guidelines
• Involved in annual and mid-year Performance Reviews for employees (PDR)
• Coached Regional Managers in action planning for sales and collections

• Occupational Safety and Health, Environmental Protection compliance and audits
• Consultation and Inspections on Corporate Social Responsibility for the Supply Chain of Global Companies in México, China, South America, the Caribbean and Europe
• Consulting services for social compliance, business integrity and C-TPAT
• Consultant for compliance of working regulations against international and local labor law.

• Using Lean techniques, resource optimization & production time reduction
• Instigating and operating Quality Management Systems for ISO/TS 16949:2002
• Statistical analysis process and product quality indicators
• Advanced Product Quality Planning
• Activities program and training course management to meet QMS