Christianne Escobar
San Diego CA
Overview
16
16
years of professional experience
Work History
Department Manager
Ralphs
09.2021 - Current
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Pizza Delivery Driver
Pizza Hut
07.2022 - 01.2024
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
Pizza Delivery Driver
Papa John's Pizza
04.2018 - 07.2022
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Drive-Thru Cashier
McDonald's
12.2018 - 09.2021
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
Sales Associate
Metro By T-Mobile
08.2017 - 01.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Customer Service Representative
Domino's Pizza
12.2017 - 05.2018
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
Mentor
Favor Delivery
09.2016 - 12.2017
- Enhanced mentee performance by providing personalized guidance and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Cashier
HEB Grocery Store
04.2008 - 09.2016
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Colegio Mexico
Ciudad Acuña, Coahuila, Mexico07.2004
Skills
- Team Supervision
- Employee Scheduling
- Sales Reporting
- Customer Service
- Performance Management
- Training and Development
- Problem-Solving
Timeline
Pizza Delivery Driver
Pizza Hut
07.2022 - 01.2024
Department Manager
Ralphs
09.2021 - Current
Drive-Thru Cashier
McDonald's
12.2018 - 09.2021
Pizza Delivery Driver
Papa John's Pizza
04.2018 - 07.2022
Customer Service Representative
Domino's Pizza
12.2017 - 05.2018
Sales Associate
Metro By T-Mobile
08.2017 - 01.2018
Mentor
Favor Delivery
09.2016 - 12.2017
Cashier
HEB Grocery Store
04.2008 - 09.2016
High School Diploma -
Colegio Mexico
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