Summary
Overview
Work History
Education
Timeline
Generic

Christian Osvaldo Ayala Carrillo

Bilingual Agent
Playas De Rosarito

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience
12
12
years of post-secondary education

Work History

Insurance Agent

Integon Service Co.
Tijuana BCN
03.2022 - 05.2025
  • Maintained high standards of customer service by building relationships with customers and sale reps. Managed approximately an average of 45 incoming calls, and emails per day mix from customer or agents.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates following constant change in laws or regulations regarding such coverages for personal auto, home, or business insurance.

Back Office Technician

TaskUs
07.2020 - 04.2022
  • Processed basic trouble shooting with clients or customers to determine cause of technical errors being experienced.
  • Detailed note taking to deliver timely expedited issue resolution or to facilitate our engineering team and help locate the cause.

Technical Support Representative

Call Center Service International
12.2018 - 07.2020
  • Configured hardware, devices and software that related to connectivity issues in their DSL (Digital Subscriber Line) or Fi-OS (Fiber Optic Service) internet, phone and T.V services using test scripts, personal experience and probing questions.
  • Collaborated with supervisors to escalate Technician home visit if issue persisted.
  • Guided customers step by step verbally thru phone while attended others on chat support simultaneously while maintaining outstanding QA.

Customer Service Representative

Vervent/NAPS
09.2019 - 04.2020
  • Responded to customer requests for Health insurance benefits, services and company information.
  • Provided information to customers regarding charged bank acct, helped to open and activate new accounts and cancellations.
  • Recommended and assistance patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Sales Agent

Pro Profit
09.2018 - 12.2018
  • Attended outbound-calling and follow-ups leads using strong closer skills to persuade individuals to sign up to magazine subscriptions with primary hook of a free 7 in' tablet.
  • Adjusted sales scripts to better target specific individuals while maintained quality control.
  • Used recording tools and verbatim for legal purposes of personal information including agreement of purchases of contacted customers.

Education

High School Diploma -

Landmark High School
Payson, Utah
08.2010 - 05.2013

Junior High School -

Reagan Academy
Springville, Utah
08.2008 - 05.2010

Elementary -

Timpanogos Elementary
08.2000 - 05.2008

Timeline

Insurance Agent

Integon Service Co.
03.2022 - 05.2025

Back Office Technician

TaskUs
07.2020 - 04.2022

Customer Service Representative

Vervent/NAPS
09.2019 - 04.2020

Technical Support Representative

Call Center Service International
12.2018 - 07.2020

Sales Agent

Pro Profit
09.2018 - 12.2018

High School Diploma -

Landmark High School
08.2010 - 05.2013

Junior High School -

Reagan Academy
08.2008 - 05.2010

Elementary -

Timpanogos Elementary
08.2000 - 05.2008

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Christian Osvaldo Ayala CarrilloBilingual Agent