Compliance Management Systems (Nova, HealthStream, Staffbot)
Hi, I’m
Christina Rodriguez
Summary
Compliance Specialist with 5 years of experience adept at delivering specialized assistance to senior management and diverse clientele in various, fast-paced environments. Effectively handles high-volume workloads with a high degree of accuracy and expertise. Diverse background in various fields including healthcare, education, and sales.
Overview
7
years of professional experience
4
years of post-secondary education
1
Language
Work History
Aya HealthcareSan Diego, CA
Compliance Specialist II
09.2021 - 04.2024
Job overview
- Led the development and implementation of comprehensive policies and procedures to ensure the company's adherence to both federal and state laws and regulations. Conducted extensive audits and documented instances of regulatory non-compliance, facilitating targeted improvements. Maintained a proactive approach to staying informed on evolving compliance regulations, ensuring up-to-date knowledge of current standards and emerging trends.
- Served as the primary liaison between the company and allocated clientele, ensuring open lines of communication for resolving issues promptly. Collaborated with cross-functional teams to ensure compliance into all aspects of our business operations, from product development to customer engagement. Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Prepared and presented comprehensive reports detailing compliance performance metrics to senior management, effectively communicating findings and recommendations. Possesses exceptional analytical and problem-solving abilities, streamlining the interpretation of complex datasets to derive valuable insights.
Essendant
Supplier Compliance Specialist
01.2019 - 03.2020
Job overview
- Managed supplier violation submissions, resulting in a notable 60% increase in regional standing and profit. Conducted regular reviews of vendor and third-party relationships, ensuring that all external partners adhered to company regulations and safety policies. Maintained current knowledge of compliance requirements, processes, procedures, internal/external policies and regulations. Oversaw all documentation, records and reports found in violation.
- Collaborated closely with branch and department managers, offering direct corporate administrative assistance and organizational support. Served as a liaison between multiple departments at the regional center, ensuring seamless communication and coordination.
- Directed and implemented strategic improvement plans to address violations and improve workflow process issues effectively. Additionally, facilitated training material to educate personnel on compliance and state regulatory standards.
Swing Education
Academic Administrative Assistant
08.2017 - 01.2021
Job overview
- Provided administrative support to educators by assisting in department meetings and parent conferences. Led and assisted in classroom instruction, holding an Emergency 30-Day Substitute Teaching Permit.
- Conducted California statewide assessments, behavioral evaluations, and prepared reports to assist district offices in complying with state regulations for special education classrooms. Evaluated student social, emotional, and academic progress to ensure alignment with state standardized goals.
- Assisted staff in creating lesson materials, visuals, and digital presentations to complement lesson plans. Streamlined communication and collaboration with parents and faculty to enhance instructional strategies.
Cucamonga Valley Medical Center
Patient Relations Representative
12.2017 - 08.2018
Job overview
- Managed the documentation of patient medical information and case histories into the Electronic Medical Record (EMR) system, ensuring seamless appointments and continuity of care. Handled incoming calls, welcomed visitors, and organized incoming mail and patient files.
- Efficiently processed and collected co-payments, maintained daily schedules, financial records, and budget management, including overseeing weekly deposits.
- Acted as a primary point of contact for patient inquiries, effectively addressing concerns and coordinating communication between physicians, patients, and insurance companies. Provided exceptional support to team members by offering innovative solutions to complex challenges related to scheduling, conflict resolution, and patient care coordination.
Education
University of California, RiversideRiverside, CA
Bachelor of Arts from Psychology
09.2013 - 06.2017
Software
Document Management Systems (Adobe, SharePoint, Documentum, Google Workspace, Outlook)
Data analytics and visualization tools (Microsoft Excel, Google Data Studio, Canva)
Timeline
Compliance Specialist II
Aya Healthcare
09.2021 - 04.2024
Supplier Compliance Specialist
Essendant
01.2019 - 03.2020
Patient Relations Representative
Cucamonga Valley Medical Center
12.2017 - 08.2018
Academic Administrative Assistant
Swing Education
08.2017 - 01.2021
University of California, Riverside
Bachelor of Arts from Psychology
09.2013 - 06.2017
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