Christina Sesia

Achievements

• Relieved as Personnel Manager (Clerk 7/8) for a short period in January to February of 2023

Responsibilities

• Manage benefits administration, ensuring timely and accurate distribution of employee benefits.
• Update HR databases with accurate employee information to support effective decision-making processes.
• Deliver quality results under pressure by prioritising tasks effectively during high-stress situations or tight deadlines.
• Enhance office efficiency by streamlining administrative processes and implementing new organisational systems.
• Manage complex scheduling tasks, ensuring that deadlines are met consistently.
• Develop strong working relationships with colleagues, contributing to a positive work environment.
• Process human resource and financial administrative functions including leave, allowances, recruitment, agreements, workers compensation and income protection documents.
• Maintain personnel records and update internal databases to support document management.
• Process paperwork, increment details and allowances for promotions and lateral position changes.
• Develop and maintain HR policies and procedures.
• Update and maintain employee attendance records.
• Respond to employee inquiries regarding benefits and other HR topics.
• Track various statistics and keep detailed records to support human resources department.
• Maintained strict confidentiality in handling sensitive employee data, protecting privacy rights of all staff members.
• Create, prepare, and deliver reports to various departments.
• Aid colleagues, managers, and customers through regular communication and assistance.

Achievements

• Relieved as General Administration officer (Clerk 5/6) for a consecutive period of three months in 2021.
• Relieved as General Administration officer (Clerk 5/6) at Kuring-Gai PAC for a three week period in June 2022.
• Have had various periods of relieving as a General Administration officer (Clerk 5/6) in both the HR and Finance roles at North Shore PAC between 2021 to 2022.

Achievements

• Continue to assist in training employees on HP TRIM and HPE Records Manager and other aspects of the General Administration Support Officer role.
• North Shore Police Area Command Manager and Executive Officer identified extensive knowledge and experience in the administration, review and archiving of records and information
• Continually learn new functions of SAP to assist the General Administration Officer role.
• Identified issues, analyzed information and provided solutions to problems.
• Worked with management to prepare the Business Continuity Plan for 2019 and 2020 at Ryde Police Area Command.
• Relieved when required, in the General Administration Officer position at Ryde Police Area Command.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Developed and maintained courteous and effective working relationships.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained energy and enthusiasm in fast-paced environment.

Responsibilities

• Deliver customer-orientated administrative support services to ensure the effective operation of the command/business unit.
• Updating and maintaining records and databases, complying with records management processes, across a range of electronic systems, to ensure information is accurate, stored correctly, and accessible.
• Respond efficiently to routine enquiries and calls by stakeholders and customers, redirecting enquiries as necessary to the relevant areas in accordance with local practice and protocol.
• Facilitate the maintenance of administrative resources such as (photocopiers, facsimiles, electronic devices) remain functional to support the command/business unit.
• Process correspondence for the command/business unit to support the necessary response within required timeframes.
• Coordinate administrative functions to support command/business unit such as mail, correspondence, auditing and accountable books to ensure efficient scheduling of business requirements.
• Prepare packages for shipment, pickup and courier services for prompt delivery to customers.
• Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Produce highly accurate internal and external letters and memoranda.
• Perform general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.