Christopher Cross Mateos
Mexico City
Summary
Dynamic leader with a proven track record at CX Premium Delivery, adept in customer service and sales team training. Excelled in building client relationships and enhancing satisfaction through effective problem-solving and active listening. Achieved significant sales revenue growth by implementing strategic initiatives. Skilled in credit scoring models and staff management, ensuring top-notch team performance.
Overview
4
4
years of professional experience
Work History
Sales Manager
CX Premium Delivery
01.2020 - 12.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Service Representative
Allianz Partners
03.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Claims Specialist
Allianz Partners
10.2022 - 03.2023
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
Credit and Collection Analyst
AT&T
04.2023 - 04.2024
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
- Improved credit analysis accuracy by streamlining data collection and report generation processes.
- Minimized bad debt write-offs by conducting thorough credit investigations on new customers.
- Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
Education
High School Diploma -
Preparatoria Abierta
Ciudad De Mexico05.2023
High School Diploma -
Marine Military Academy
Harlingen, TX08.2021
Skills
- Credit Scoring Models
- Payment Negotiations
- Accounts receivable management
- Cash Flow Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Credit and Collection Analyst
AT&T
04.2023 - 04.2024
Insurance Claims Specialist
Allianz Partners
10.2022 - 03.2023
Customer Service Representative
Allianz Partners
03.2022 - 10.2022
Sales Manager
CX Premium Delivery
01.2020 - 12.2021
High School Diploma -
Preparatoria Abierta
High School Diploma -
Marine Military Academy
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