Word, excel
CHRISTOPHER LAEL MARTINEZ RIOS
Graduate In Communication
Tlaquepaque
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in team management and customer service. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and problem-solving skills. Skilled in multitasking and adapting to new challenges, ensuring operational excellence and a positive team environment.
Overview
5
5
years of professional experience
1
1
Language
Work History
Innovasport
Innovasport
10.2022 - 08.2024
- Successfully managed a team of employees, driving sales and customer satisfaction.
- Implemented new sales strategies and improved store operations.
- Provided exceptional customer service and resolved complex issues.
Teleperformance
Teleperformance
10.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative | AT&T México
AT&T Mobility
09.2019 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Communication Studies - Degree in Communication
UNE
Guadalajara 05.2001 -
High School Diploma -
Uvm Campus Sur
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Flexible and adaptable
Multitasking
Multitasking Abilities
Dependable and responsible
Software
Interests
Personal Projects Successfully launched a home-based sushi delivery service Achieved a managerial position through dedication and hard work
play gym, read, listent music, consume comedy
my hobbies are listent rock music while training at the gym or training at home, i like goes at city view point to think on my personal crecement, read or think my personal plans, sometimes talk with may friends about our hobbies and plans
Timeline
Innovasport
Innovasport
10.2022 - 08.2024
Teleperformance
Teleperformance
10.2021 - 08.2022
Customer Service Representative | AT&T México
AT&T Mobility
09.2019 - 01.2021
Bachelor of Communication Studies - Degree in Communication
UNE
05.2001 -
High School Diploma -
Uvm Campus Sur
05.2001 -
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