Chrystopher Navarro Sandez
Concierge/Butler
LOS CABOS
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at JW Marriott. Proven track record in enhancing guest satisfaction through effective problem-solving and relationship building. Expertise in reservations management and delivering tailored experiences for high-profile clients, ensuring seamless travel and memorable stays.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Concierge
JW Marriott
01.2025 - Current
- Provided exceptional customer service by anticipating guest needs and delivering tailored recommendations for dining, entertainment, and transportation options.
- Coordinated with various departments to fulfill guest requests efficiently, resulting in increased guest satisfaction ratings.
- Handled inquiries and resolved issues promptly, utilizing conflict resolution skills to maintain a positive atmosphere for guests and staff alike.
- Maintained up-to-date knowledge of local attractions, events, and services to provide accurate information to guests seeking recommendations.
Supervisor De Ventas
Hotel Shops
12.2023 - 01.2025
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained new staff members on customer service standards, enhancing team efficiency and service quality.
- Monitored inventory levels, conducted stock audits, and coordinated restocking efforts to maintain optimal product availability.
- Assisted in scheduling shifts for team members, optimizing workforce management to meet peak customer demand.
VIP Concierge
Grupo Aeropueruario Del Pacifico
07.2023 - 09.2023
- Provided personalized service to high-profile clients, ensuring seamless travel experiences through attentive planning and execution of their requests.
- Coordinated exclusive access to airport services, including expedited security and customs clearance, enhancing guest satisfaction and loyalty.
- Managed VIP lounge operations by overseeing amenities, catering services, and guest interactions to maintain a welcoming environment.
- Developed strong relationships with airline staff and service providers to facilitate smooth communication and address client needs effectively.
Education
Curso De Mayordomo - Atencion A Cliente
A Y B Cortez
JW Marrio 05.2001 -
Licenciatura En Turismo Alternativo - Turismo
UABCS
La Paz, Baja California Sur 05.2001 -
Skills
Customer service
Reservations management
Telephone etiquette
Problem-solving
Strong work ethic
Relationship building
Effective problem solving
Decision-making
Timeline
Concierge
JW Marriott
01.2025 - Current
Supervisor De Ventas
Hotel Shops
12.2023 - 01.2025
VIP Concierge
Grupo Aeropueruario Del Pacifico
07.2023 - 09.2023
Curso De Mayordomo - Atencion A Cliente
A Y B Cortez
05.2001 -
Licenciatura En Turismo Alternativo - Turismo
UABCS
05.2001 -