Cinthya Blanco
DENVER CITY
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Experienced Collections Specialist bringing 3 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
17
17
years of professional experience
Work History
Collections Specialist
BREAD FINANCIAL
11.2020 - Current
- Collecting overdue payments, observe accounts to try and work repayment plans that work for our customers.
- I have worked in customer service side with Bread Financial also processing credit limit increases, approving, and denying credit card application and updating customers information.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Problem Resolution
- Handled 150-200 calls per day.
Physician Scheduler
Banner Health
10.2017 - 10.2020
- Scheduling patient appointments for consultations, medical procedures, and follow-up visits
- Performing reminder calls for upcoming appointments
- Worked in Claims dept and Emergency Room entering claims data and information into computerized Claims Processing System.
- Instructed patients and families on medical diagnoses and treatment options.
- Collaborated with consulting physicians regarding care of patients.
- Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
- Handled 100-150 calls per day.
Graveyard Manager
Burger King
03.2007 - 01.2020
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Improved graveyard operations by implementing efficient scheduling and staff allocation.
- Continuously updated knowledge on industry best practices to drive process improvements within graveyard shift operations.
- Coordinated closely with human resources department to address personnel-related matters such as leaves, disciplinary actions, and conflict resolution.
- Managed 30 incoming calls through my shift and 25 emails.
Sales Representative
Rise Broadband
12.2018 - 12.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Handled 100-150 incoming calls per day.
DATA ENTRY SPECIALIST
TEXAS DEPT OF TRANSPORT
09.2013 - 09.2017
- Worked from home- Processing data entry for Texas License Plates in toll plate history platform.
- 50-60 WPM
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Debit Card Fraud Specialist
USSA Bank
02.2013 - 11.2016
- Implemented enhanced authentication measures for online transactions reducing instances of unauthorized purchases made using stolen card details.
- Contributed to design of targeted marketing campaigns aimed at educating customers about protecting their financial information from phishing attempts or other scams related to payment cards.
- Reduced debit card fraud incidents by implementing effective monitoring strategies and identifying suspicious activities.
- Streamlined process for handling disputed transactions, resulting in faster resolutions and improved customer experience.
- Handled approximately 100-150 calls per day.
Education
Bachelor of Science - Human Resource Management
Waldorf University
Online05.2026
COMPUTER SCIENCE - Associates Degree
Grantham University
Online05.2023
High School Diploma -
GREELEY CENTRAL HIGH SCHOOL
Greeley, Colorado05.2008
Skills
- Keen attention to detail and ability to manage multiple tasks
- Microsoft Office (Word, Excel, Power Point) Knowledge (Expert)
- Strong oral, written and interpersonal communication skills
- Bilingual in English and Spanish
- Credit and collections
- Teamwork orientation
- Credit Reporting Familiarity
- Account Review
- Relationship Building
- Active listening abilities
- Data Entry
- Inventory Management
- Sales Support
- Customer Relationship Management (CRM)
- Problem Resolution
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Collections Specialist
BREAD FINANCIAL
11.2020 - Current
Sales Representative
Rise Broadband
12.2018 - 12.2019
Physician Scheduler
Banner Health
10.2017 - 10.2020
DATA ENTRY SPECIALIST
TEXAS DEPT OF TRANSPORT
09.2013 - 09.2017
Debit Card Fraud Specialist
USSA Bank
02.2013 - 11.2016
Graveyard Manager
Burger King
03.2007 - 01.2020
Bachelor of Science - Human Resource Management
Waldorf University
COMPUTER SCIENCE - Associates Degree
Grantham University
High School Diploma -
GREELEY CENTRAL HIGH SCHOOL
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