Cinthya Bojorquez
Tijuana, B.C.
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Program Manager
Flex
01.2017 - Current
- Develop and maintain business relationship; maximize customer satisfaction. Manage the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments, or overall progress of the account.
- Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.).
- Coordinates the process customer satisfaction survey also it includes the implementation of actions with the organization to improve.
- Monitors, reports, and coordinates any troubleshooting of accounts receivables (AR).
- Approves changes to standard costs and updates sales price at least once a year (or as stated on contract).
- Responsible and accountable to maintain price book in Flex ERP.
- Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract.
- Forecast demand revision, work on the supply chain forecast process with planning and confirm internal and external commitments for sales.
- Track through claims tool and recover the charges not covered by approved BOM, quoting as non-recurring earning the PPV process, also work on E&O collection.
- Coordinate problem solving, and escalates challenges encountered on the program that affects the P&L for the organization to meet financial commitments, accountable for the financial performance of the account and address any gaps to assure quote alignment.
- Participate on continuous improvement projects to increase profitability, coordinates with the CFT the generation of reporting and analytical information for decision-making with the client (materials, quality, testing, equipment).
- Accountable for the correct functioning of the CFT.
Sales and Customer Service
Maquiladora Grafica Mexicana
01.2016 - 01.2017
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Client retention and follow up on new prospects with quotations and price validation.
- Schedule sample pickups, attend business meetings with customers to schedule production and share prototypes. Gather product specs from customer to develop with design and engineering department.
- Coordinate the entry of PO’s, follow up delivery dates, process invoices to ship out product and track the shipment until destination.
- Work on the key account of Tijuana region, represent the highest revenue from Tijuana sales to the corporate in Guadalajara.
Loan Processor
Secure Funding Group
01.2013 - 10.2015
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
HR and Administrative Assistant Manager
Cinepolis/ Cinema Star
01.2008 - 09.2012
Education
MBA - Finance
Cetys Universidad
Tijuana, B.C.12.2018
Bachelor of Science - International Business
UABC
Tijuana, B.C.12.2012
Skills
- Proactive
- Decision-making
- Leadership
- Problem Solving
- Communication
- Conflict Resolution
- Negotiation
- Teamwork
- Adaptability
- Financial Analysis
Timeline
Program Manager
Flex
01.2017 - Current
Sales and Customer Service
Maquiladora Grafica Mexicana
01.2016 - 01.2017
Loan Processor
Secure Funding Group
01.2013 - 10.2015
HR and Administrative Assistant Manager
Cinepolis/ Cinema Star
01.2008 - 09.2012
MBA - Finance
Cetys Universidad
Bachelor of Science - International Business
UABC
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