Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cinthya Berenice Lazaro Nuñez

Chalco

Summary

Adept at swiftly adapting to client needs, I excelled as an Over the Phone Interpreter at Language Services Associates Inc., enhancing communication for non-English speakers with precision. My fluency in bilingualism and exceptional attention to detail in technical terminology across industries underscore my commitment to accuracy and cultural sensitivity, earning commendable feedback for professionalism and interpretative accuracy. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

Overview

14
14
years of professional experience

Work History

OVER THE PHONE INTERPRETER

Language Services Associates Inc.
Remote
09.2018 - 06.2024
  • Adapted quickly to changing client needs during calls, demonstrating flexibility and responsiveness in delivering tailored interpretation support.
  • Demonstrated exceptional attention to detail when interpreting technical terminology for specialized industries such as healthcare or finance.
  • Streamlined communication for non-English speaking customers by providing accurate interpretation services.
  • Maintained high levels of accuracy in interpretation, resulting in positive feedback from both clients and supervisors.
  • Maintained a high degree of professionalism when navigating difficult conversations, upholding the company''s reputation for exceptional language services.
  • Provided efficient language assistance in emergency situations, contributing to the well-being of affected individuals via timely communication support.

OVER THE PHONE INTERPRETER

Human Quality
Remote
03.2013 - 07.2017
  • Demonstrated exceptional attention to detail when interpreting technical terminology for specialized industries such as healthcare or finance.
  • Streamlined communication for non-English speaking customers by providing accurate interpretation services.
  • Adapted quickly to changing client needs during calls, demonstrating flexibility and responsiveness in delivering tailored interpretation support.
  • Ensured adherence to confidentiality standards when handling sensitive information during call interpretations, safeguarding client privacy at all times.
  • Facilitated smooth business transactions by accurately interpreting negotiations conducted over the phone.
  • Supported customer service representatives through real-time interpretation, ensuring clear communication between parties.
  • Handled complex situations with professionalism, remaining calm under pressure while interpreting difficult conversations.

Customer Service Representative

TEL
Mexico City, México
01.2010 - 09.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Escuela Preparatoria Ofial No. 74
Ixtapaluca, México, Mexico
07.2002

Skills

  • Clear Communication
  • Fluent Bilingualism
  • Interpretation Accuracy
  • Technical knowledge
  • Memory retention
  • Strong Vocabulary
  • Cultural Sensitivity
  • Fast Thinking
  • Reading Comprehension
  • Verbal Expression
  • Message Conveyance
  • Relationship Building
  • Professional ethics
  • Client Confidentiality
  • Client Support
  • Cross-cultural communication
  • English Fluency
  • Ethical Codes Adherence
  • Consecutive Translation

Languages

English
Advanced (C1)

Timeline

OVER THE PHONE INTERPRETER

Language Services Associates Inc.
09.2018 - 06.2024

OVER THE PHONE INTERPRETER

Human Quality
03.2013 - 07.2017

Customer Service Representative

TEL
01.2010 - 09.2010

High School Diploma -

Escuela Preparatoria Ofial No. 74
Cinthya Berenice Lazaro Nuñez