CINTHYA DANIELA HERNANDEZ RUIZ
Mexicali
Summary
Dynamic sales professional with a proven track record at Esteé Lauder, excelling in customer service and teamwork. Adept at enhancing customer satisfaction through effective problem-solving and product knowledge. Recognized for driving sales performance and creating visually appealing merchandise displays, fostering strong customer relationships that encourage repeat business.
Overview
6
6
years of professional experience
Work History
Asesora En Ventas
ESTEÉ LAUDER - LIVERPOOL
Mexicali
01.2024 - 08.2025
- Es compañia ESTEÉ LAUDER que se manejan distintas marcas como por ejemplo CLINIQUE, MAC, TOM FORD, LA MER Y TOO FACED.
- Assisted customers in selecting products based on individual needs and preferences.
- Secured in-depth grasp of product features, strengths, and implementation methods.
- Conducted precise handling of transactions utilizing point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and enhance customer experience.
- Maintained knowledge of product ingredients, benefits, and application techniques.
- Processed transactions accurately using point-of-sale systems.
- Organized merchandise displays to optimize visual appeal and drive sales engagement.
- Provided exceptional service by addressing customer inquiries and resolving concerns promptly.
- Adapted quickly to changing inventory levels and promotional campaigns to ensure seamless operations.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Asesora De Ventas
LOREAL - MAYBELLINE - NYX - FRABEL
Mexicali
11.2019 - 10.2022
- Guided customers in choosing products and addressing inquiries to improve shopping experience.
- Maintained organized sales floor and ensured merchandise displays were visually appealing.
- Processed transactions accurately using point-of-sale systems for efficient customer service.
- Collaborated with team members to achieve store goals and improve overall sales performance.
- Learned about product features and benefits to effectively communicate with customers.
- Supported inventory management by restocking shelves and conducting regular counts.
- Engaged in training sessions to develop knowledge of sales techniques and customer service skills.
- Adapted quickly to changing priorities in a fast-paced retail environment, ensuring customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
BEAUTY CONSULTANT ACADEMY
BEAUTY CONSULTANT ACADEMY
MÉXICO - MAYBELLINE 03.2022
BEAUTY CONSULTANT ACADEMY
BEAUTY CONSULTANT ACADEMY
México - LOREAL 02.2020
MAQUILLISTA PROFESIONAL
ACADEMIA DE MAQUILLAJE MARTHA GARCÍA
Mexicali 01.2018
PSICOLOGÍA 4 Semestre
UNIVERSIDAD VIZCAYA DE LAS AMERICAS
MEXICALI Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
Timeline
Asesora En Ventas
ESTEÉ LAUDER - LIVERPOOL
01.2024 - 08.2025
Asesora De Ventas
LOREAL - MAYBELLINE - NYX - FRABEL
11.2019 - 10.2022
BEAUTY CONSULTANT ACADEMY
BEAUTY CONSULTANT ACADEMY
BEAUTY CONSULTANT ACADEMY
BEAUTY CONSULTANT ACADEMY
MAQUILLISTA PROFESIONAL
ACADEMIA DE MAQUILLAJE MARTHA GARCÍA
PSICOLOGÍA 4 Semestre
UNIVERSIDAD VIZCAYA DE LAS AMERICAS