Cintia Rodriguez
Perris, CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
Lake Elsinore, CA
01.2022 - 07.2024
- Performed routine audits of branch operations to identify areas for improvement. Prepared monthly reports on branch performance metrics.
- Managed inventory levels of cash, supplies, and other resources. Monitored staff performance and provided feedback.
- Resolved customer complaints in a timely manner. Ensured compliance with banking regulations and policies.
- Recruited, interviewed, and trained new employees as needed.
Associate Personal Banker
Wells Fargo
Lake Elsinore, CA
08.2018 - 01.2022
- Developed relationships with customers by providing exceptional service.
- Advised customers on various financial products available from the bank.
- Provided customer service to clients, including answering questions and resolving issues.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Lead Teller
Wells Fargo
Lake Elsinore, CA
12.2015 - 08.2018
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
Associate of Arts - Administration And Information System
Moreno Valley Community College
Moreno ValleyAssociate of Arts - Social And Behavioral
Moreno Valley Community College
Moreno Valley Skills
- Employee Development
- Federal Regulations
- Interviewing and Hiring
- Relationship building and management
- Risk Mitigation
- Bilingual in Spanish and English (Fluent)
Timeline
Branch Operations Manager
Wells Fargo
01.2022 - 07.2024
Associate Personal Banker
Wells Fargo
08.2018 - 01.2022
Lead Teller
Wells Fargo
12.2015 - 08.2018
Associate of Arts - Administration And Information System
Moreno Valley Community College
Associate of Arts - Social And Behavioral
Moreno Valley Community College
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