Summary
Overview
Work History
Education
Skills
Languages
Software
Affiliations
Timeline
Generic

Cirenia Herrera

Imperial Beach

Summary

  • Energetic professional in the specialty coffee and customer service sector.
  • Diligent professional with excellent multitasking, organizational and time management abilities.
  • Cash handling.
  • Proficient in problem-solving and working in a fast-paced environment. Dynamic and energetic professional with nine years of customer service.

Overview

9
9
years of professional experience

Work History

Law Office Receptionist

Despacho Juridico
Tijuana
04.2018 - 04.2020
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Managed office supplies by ordering items as needed and organizing inventory records.
  • Handled confidential information in accordance with privacy regulations.
  • Assisted with administrative tasks such as filing documents, photocopying materials, preparing mailings, and faxing correspondence.
  • Took detailed notes in meetings and disseminated information afterward.
  • Prepared client invoices for payment processing and tracked payments received.
  • Organized and scheduled meetings, appointments, conferences, travel arrangements, and events.

Barista and Cashier

Presscafe
Tijuana
08.2016 - 12.2017
  • Received and accurately processed customer payments.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Described menu items to customers and suggested products based on stated preferences.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.

Barista

Starbucks Mexico
Tijuana
08.2011 - 07.2015
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared and served hot or cold beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Restocked product displays based on demand and projected sales.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Managed cash register and processed transactions with accuracy and integrity.

Education

Some College (No Degree) - Engineering

UABC
Tijuana

Skills

  • Cash handling
  • Clear communication
  • Exceptional customer service
  • Multitasking and organization
  • Team player
  • Team collaboration
  • Decision-making
  • Active listener
  • Transcription and dictation
  • Money handling

Languages

Spanish
First Language
English
Intermediate (B1)
B1

Software

  • Word
  • Excel
  • Power Point

Affiliations

  • Exercise
  • Dancing
  • Singing
  • Reading
  • Playing Ukulele

Timeline

Law Office Receptionist

Despacho Juridico
04.2018 - 04.2020

Barista and Cashier

Presscafe
08.2016 - 12.2017

Barista

Starbucks Mexico
08.2011 - 07.2015

Some College (No Degree) - Engineering

UABC
Cirenia Herrera