Cirenia Herrera
Imperial Beach
Summary
- Energetic professional in the specialty coffee and customer service sector.
- Diligent professional with excellent multitasking, organizational and time management abilities.
- Cash handling.
- Proficient in problem-solving and working in a fast-paced environment. Dynamic and energetic professional with nine years of customer service.
Overview
9
9
years of professional experience
Work History
Law Office Receptionist
Despacho Juridico
Tijuana
04.2018 - 04.2020
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Managed office supplies by ordering items as needed and organizing inventory records.
- Handled confidential information in accordance with privacy regulations.
- Assisted with administrative tasks such as filing documents, photocopying materials, preparing mailings, and faxing correspondence.
- Took detailed notes in meetings and disseminated information afterward.
- Prepared client invoices for payment processing and tracked payments received.
- Organized and scheduled meetings, appointments, conferences, travel arrangements, and events.
Barista and Cashier
Presscafe
Tijuana
08.2016 - 12.2017
- Received and accurately processed customer payments.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Described menu items to customers and suggested products based on stated preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
Barista
Starbucks Mexico
Tijuana
08.2011 - 07.2015
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared and served hot or cold beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Restocked product displays based on demand and projected sales.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Managed cash register and processed transactions with accuracy and integrity.
Education
Some College (No Degree) - Engineering
UABC
TijuanaSkills
- Cash handling
- Clear communication
- Exceptional customer service
- Multitasking and organization
- Team player
- Team collaboration
- Decision-making
- Active listener
- Transcription and dictation
- Money handling
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Software
- Word
- Excel
- Power Point
Affiliations
- Exercise
- Dancing
- Singing
- Reading
- Playing Ukulele
Timeline
Law Office Receptionist
Despacho Juridico
04.2018 - 04.2020
Barista and Cashier
Presscafe
08.2016 - 12.2017
Barista
Starbucks Mexico
08.2011 - 07.2015
Some College (No Degree) - Engineering
UABC