Citlali Lizeth Albarrán León
Mexico City
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
8
8
years of professional experience
Work History
Cashier
Ponle Café
11.2024 - 08.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with menu selections and dietary inquiries to enhance their experience.
- Maintained cleanliness and organization of the café environment to ensure customer satisfaction.
- Collaborated with team members to optimize service delivery during peak hours.
- Provided support in inventory management by restocking supplies as needed.
- Handled cash and electronic payments, ensuring adherence to cash handling procedures.
- Welcomed customers and helped determine their needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Tutor
09.2017 - 08.2020
- Developed customized lesson plans to meet individual student needs and learning styles.
- Implemented effective teaching strategies to enhance student engagement and understanding of complex concepts.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
- Facilitated group study sessions that promoted collaboration and peer learning among students.
- Mentored junior tutors, sharing best practices for effective tutoring techniques and classroom management.
- Supported students with helpful study habits and exam strategies.
- Encouraged students to set and achieve personal academic goals, leading to sense of accomplishment and increased motivation.
Education
Bachelor of Science - Aeronautical Engineering
Facultad De Ingeniería, UNAM
Ciudad De México04-2028
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Cleaning and sanitizing
- Money handling
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Order taking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Staff training
- Inventory management
- Inventory control
- Order packaging
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Cashier
Ponle Café
11.2024 - 08.2025
Tutor
09.2017 - 08.2020
Bachelor of Science - Aeronautical Engineering
Facultad De Ingeniería, UNAM