Citlali Susana Garcia

Donor center technician (Jan., 2019 - Present)
Conduct pre-donation medical screening in accordance with established guidelines, determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Provide appropriate feedback to ineligible donor candidates. Ensure all donor screening information is complete and accurate prior to donation.

Effectively communicates donor medical information to Medical Staff.

Ensure donor confidentiality.

Perform general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.

Donor center technician, Designated Trainer (Nov., 2020 - Present)
Provide technical training to new and cross-training employees administering the training program as outlined, demonstrate and explain tasks for trainees, assess a trainee’s understanding and performance, prepare every Trainee to perform independently for the TC, ensure Trainees can retrieve reference documents pertaining to training tasks.

Quality Associated, Back up (Sep., 2021 – Present)
Perform daily donor record file review, perform equipment quality control review - daily, weekly, monthly, semi-annual and annual, review of donor center records, perform weekly review of
equipment incident logs, verification and release of sample shipment, inspection and release of incoming supplies, weekly employee observations, assist the Center Quality Manager to ensure that cGMP regulations are followed, ensure that SOPs are followed and regulatory requirements are met, performs a review of the documentation of unsuitable test results and the disposition of the associated units.

Lead Donor Center Technician (Sep., 2024 – Present)

Promote customer satisfaction through appropriate interaction and responsiveness to customer needs.

Maintain accurate and thorough documentation of necessary records.

Assist in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties

Dispose of all contaminated disposable equipment.

Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.

Perform general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.

Learn and maintain through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.

Maintain and ensure proper sanitation and cleaning of equipment and work areas between donors.

Administrative activities, accounting activities, weekly and monthly balances, inventories, handling of complaints, customer service, visual exams, sales, etc.

• Reduced post-operative complications by providing thorough pre-and post-operative education to patients and families.
• Prevented medication errors by meticulously verifying dosages and cross-checking allergies before administration.
• Maintained sterile environments in operating rooms, minimizing risk of infection for patients.
• Increased OR efficiency by assisting in equipment setup, breakdown, and sterilization procedures between cases.
• General nursing care, patients´ admission and discharge, management of equipment and material
  logs, preparation and administration of medications and intravenous solutions, wound healing,
  handling of blood products, blood transfusions, etc.

Administrative activities, marketing, balance sheets, performance balances of trucks, trucks´ monitoring, administrative formats, external relations, etc.