Clarissa Berenice Nares
Customer Support Agent
Guadalajara
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
TATA CONSULTANCY SERVICES
05.2021 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Booking Manager
Teleperformance
09.2020 - 05.2021
- Increased customer satisfaction by efficiently managing and processing bookings for various events.
- Successfully managed a high volume of bookings while maintaining excellent attention to detail and organization skills.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to bookings.
- Coordinated logistics for all booked events to ensure seamless execution from start to finish.
Education
Bachelor of Arts - Bachelor of Science in Information Technology (IT)
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Customer service
Good communication skills
Complaint resolution
Customer relations
Excellent written and oral communication
Problem resolution
CRM software
Call center experience
Process optimization
Problem-solving
Critical thinking
Decision-making
Time management
Timeline
Customer Service Specialist
TATA CONSULTANCY SERVICES
05.2021 - Current
Booking Manager
Teleperformance
09.2020 - 05.2021
Bachelor of Arts - Bachelor of Science in Information Technology (IT)
Universidad De Guadalajara
05.2001 -
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