Clariza Almara Reyes Valenzuela
Tijuana BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Results Companies
05.2016 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Processed debit and credit card and electronic check payments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Agent
Redial BPO
04.2019 - 06.2021
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Set and achieved company defined sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
Collections Agent
Keizman And Associates
02.2022 - 09.2023
- Processed payments and applied to customer balances.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Researched accounts and completed due diligence to resolve collection problems.
Education
High School Diploma -
CNCI
Cd. Obregon, Sonora 06.2015
Skills
- Client Engagement
- Active Listening
- Conflict Resolution
- Time Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Collections Agent
Keizman And Associates
02.2022 - 09.2023
Sales Agent
Redial BPO
04.2019 - 06.2021
Customer Service Representative
Results Companies
05.2016 - 02.2019
High School Diploma -
CNCI
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