Claudia Borja

JEWLERY AVILEZ

• Trained newly hired sales staff in upselling techniques and client situation management bolstering job expertise within A year.
• Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.

• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Arranged for transportation to and from airport, train station and events for visitors.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Booked massages and other activities at Mellange Spa in Marival Harmony Resort Luxury Resort.

ROYAL HOLIDAY VACATION CLUB

• Took reservations by phone, answered customer questions and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.