CLAUDIA ELIZABETH PÉREZ HERNÁNDEZ
San Francisco Del Rincón, Guanajuato
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
INTERNATIONAL SUPPLIER SPECIALIST
CHIYODA INTEGRE DE MEXICO S.A. DE C.V.
02.2023 - 01.2025
- Led quality assurance efforts, maintaining high standards for all products and services.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Discussions and negotiations with goods carriers about shipment costs
- Restructured customer service process, ensuring quicker response times.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Establishing and managing incoming and outbound shipping schedules
- Supervising the process of importing and exporting for the company. ( Contact with logistic suppliers, Custom brokers, document control and organization).
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Audit Experience in IATF, 5´S, Process and manufacturing.
Customer Service
ALLIANZ GLOBAL ASSISTANCE
09.2021 - 09.2022
- Problem Solving for customers
- Advanced English required
- Respond to customers emails
- Review Documentation for Insurance claims
- Reference: Mario Flores, Supervisor (477)610-1097
- Increased customer service ratings significantly through personable service.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Established robust performance measurement frameworks that enabled regular monitoring of divisional KPIs, fostering a culture of continuous improvement.
- Monitored team KPIs regularly, adjusting strategies as needed to consistently meet targets related to response time, resolution rates, and customer satisfaction.
Logistics Assistant
CARGO GROUP INTERNATIONAL LOGISTICS
06.2019 - 03.2020
- Functions: as sales assistant in which I was able to learn how to communicate with clients in the united states, provide my clients with tariffs and be able to negotiate an agreement, operations assistance for exportation, pricing assistance
- Reference: Fabian Muñoz, Sales Executive
- Expanded client base through strategic networking at industry events and trade shows.
- Conducted market research to identify potential customers and increase sales opportunities.
- Collaborated with internal teams to optimize supply chain operations, improving overall productivity.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
Education
Bachelor´s degree - International Business
Universidad de la Salle Bajío
Leon, Gto.01.2021
Skills
- Knowledge in international trade
- Administrative and organizational skills
- Vision and initiative to improve
- Leader
- Management of complicated situations
- Great capacity of observation and synthesis
- Creative and innovation skills
- Quick adaptation to any situation
- Knowledge in logistics (INCOTERMS, logistics process, transport documentation)
- Data capture and organization skills
- File and document control
- Knowledge of fiscal obligations
- Customer relations
- Shipping and receiving
- Warehouse operations
- Dependable and responsible
- Time management
Languages
Advanced English
Spanish
Postgraduate
ABC de las obligaciones fiscales, Universidad de la Salle Bajío
Timeline
INTERNATIONAL SUPPLIER SPECIALIST
CHIYODA INTEGRE DE MEXICO S.A. DE C.V.
02.2023 - 01.2025
Customer Service
ALLIANZ GLOBAL ASSISTANCE
09.2021 - 09.2022
Logistics Assistant
CARGO GROUP INTERNATIONAL LOGISTICS
06.2019 - 03.2020
Bachelor´s degree - International Business
Universidad de la Salle Bajío
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