Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Jacobo

Ciudad Juárez, Chihuahua

Summary

Dynamic professional with extensive experience in customer service and sales, notably at Genpact as a Collections Agent. Bilingual communicator skilled in negotiation and problem-solving, adept at fostering corporate values. Proven ability to thrive under pressure while achieving objectives, leveraging strong Microsoft skills to enhance operational efficiency.

Overview

12
12
years of professional experience

Work History

Screener

AutoPro- Aurel Project
02.2025 - 06.2025
  • Auto Pro's cold calling campaign to offer extended warranties by carrying out sales activities.


Appointment Setter

Roofing Company
02.2024 - 11.2024
  • Cold calling for roofing Inspections
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Production Secretary

Aptiv Automotive
08.2021 - 11.2021
  • Handling Over time paper work
  • In charge of supplying tool crib material to production leaders
  • Responsible for creating production graphics for each area
  • Managing vacation paper work for production for employees

Collections Agent

Genpact
01.2018 - 07.2021

Bank Collections / Customer Service

  • Responsible for contacting customer to inform on delinquency, encourage on time payments and set up payment plans that can facilitate good credit.
  • Worked in call center environment handling manual and automatically dialed outbound/Inbound calls.
  • Used skip tracing and other techniques to locate debtors.

Secretary of Production Supervisors

Lear Corporation-Monarca
10.2016 - 12.2017
  • Supervisor's assistant, responsible of the administration of generating diagrams of production lines ect. as well as managing vacation days of co workers.

Prototype Buyer

Lear Corporation, MTO Division
11.2013 - 01.2016
  • Responsible for buying material for prototype car seats, generating Spot Buy orders and quoting Prices.
  • Maintained complete documentation and records of all purchasing activities.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.

Quality Control Inspector

Lear Corporation, MTO Division
08.2013 - 11.2013
  • Responsible to elaborate Quality Notices for material with defects before going into production floor, sent to material supplier for replacements and corrective actions.

Education

Industrial Engineering Assistant

CAPALA
Ciudad Juárez, Chihuahua, Mexico
12-2025

Skills

  • Bilingual, English (90%)
  • Communication Negotiation Problem Solving Computer Literacy Customer Service Microsoft skills
  • Promotes corporate values (Team Player, Commitment, Transparency, Continuous Improvement)
  • Able to meet program objectives under high stress and changing circumstances
  • Capable of leading technical discussions between corporate and supplier engineering

Timeline

Screener

AutoPro- Aurel Project
02.2025 - 06.2025

Appointment Setter

Roofing Company
02.2024 - 11.2024

Production Secretary

Aptiv Automotive
08.2021 - 11.2021

Collections Agent

Genpact
01.2018 - 07.2021

Secretary of Production Supervisors

Lear Corporation-Monarca
10.2016 - 12.2017

Prototype Buyer

Lear Corporation, MTO Division
11.2013 - 01.2016

Quality Control Inspector

Lear Corporation, MTO Division
08.2013 - 11.2013

Industrial Engineering Assistant

CAPALA
Claudia Jacobo