Excell
Claudia Osiris Guerrero Tapia
Dispute Intake Investigator
Tecamac
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Chargeback and Dispute specialist
Teleperformance
09.2018 - Current
- Ive been working with the platforms VISA and Mastercard processing disputes for the las 6 years and a half with online banks from United States and Canada, resolving international disputes and chargebacks, representments and arbitrations. I also report any suspicious activity as possible fraud. I started by working with regular cardholder’s disputes for around 3 years then I was moved to an area that it is called as Negative Balance where I recover money for the banks due to the massive fraud disputes. We can also find new techniques to resolve the disputes in favor of the banks, besides using the Mastercard and VISA platform. Ive been working in the negative balance department for the last 2 years. So right now I am still doing minor work with the negative balance department and most of the time Im working with reports and regular disputes through the Mastercard and VISA platform.
Bilingual customer service
Grupo Telvista S.A. de C.V.
02.2017 - 09.2017
- I did reservations for AVIS Budget Truck rentals. Depending on the amount of the size of the movement or the location I was in charge of making the best pick in order to fit the clients best need.
Bilingual customer service technical support
TTEC MEXICO
02.2015 - 10.2015
- I was working for the international company called Dish. I was first in charge of making simple movements or upgrades to the CHs accounts, like cancelations of services, changing method payments, upgrading or degrading plans. After 3 months in that area I was promoted to Dr. Dish, where I was in charge of checking the CHs equipment, in order to identify the issue with their equipment service.
Education
High School -
DeSoto Texas Highschool
03-2009
Software
Phone number
5554956372
Timeline
Chargeback and Dispute specialist
Teleperformance
09.2018 - Current
Bilingual customer service
Grupo Telvista S.A. de C.V.
02.2017 - 09.2017
Bilingual customer service technical support
TTEC MEXICO
02.2015 - 10.2015
High School -
DeSoto Texas Highschool