Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Preciado

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Farm Ranch Hand

Rancho Rolon
10.2017 - 08.2023
  • Administered feed supplements to cows and other livestock.
  • Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
  • Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
  • Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
  • Promoted animal safety and health by providing proper nutrition, housing and medical care.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Examined animals for signs of sickness and overall herd health.
  • Observed animals and notified supervisor of signs of illness.
  • Loaded and unloaded farm supplies and materials and stored in correct barn location.

Call Center Representative

T- Mobile
01.2021 - 02.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.

Customer Service Representative

Burger King
05.2018 - 10.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Santa Maria High School
Santa Maria,Ca
03.2018

Skills

  • Animal Care
  • Property Maintenance
  • Food Inspection
  • Supply Restocking
  • Order Delivery Practices
  • Safe Food Handling
  • High-Volume Dining
  • Cash Handling
  • Product Upselling
  • Call Control
  • Customer Service
  • Quality Assurance
  • Complaint Resolution
  • Payment Processing
  • Technical Support
  • Problem-Solving Skills
  • Inbound Phone Calls
  • Call Center Customer Service
  • spanish Fluency
  • Report Generation
  • Delivery Scheduling
  • Shipping Procedures Understanding
  • Money Handling Abilities
  • Quality Control
  • Service Upselling
  • Sales Expertise

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Call Center Representative

T- Mobile
01.2021 - 02.2023

Customer Service Representative

Burger King
05.2018 - 10.2019

Farm Ranch Hand

Rancho Rolon
10.2017 - 08.2023

High School Diploma -

Santa Maria High School
Claudia Preciado