Claudia Ramos
Sr. Manager Golf & Events
Summary
I am a dedicated, multilingual professional with a passion for event management, specializing in the golf industry. My experience spans volunteer coordination, ticketing, operations, client hospitality, and consulting. With a detail-oriented approach and a commitment to excellence, I help deliver seamless execution and create memorable experiences.
I thrive in dynamic environments, always eager to grow, learn, and contribute to the success of every project. I firmly believe that a positive attitude and strong work ethic are key drivers of success, and I strive to bring both to every opportunity I am part of.
Originally from Venezuela and a citizen of Italy (EU), I am legally authorized to work in the United States with the appropriate visa sponsorship and am happy to clarify any questions around my status.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Sr. Manager Golf and Events
Wasserman
01.2025 - Current
- Managing key aspects of PGA TOUR tournament operations
- Overseeing volunteer program, ticketing operations and qualifiers as well as player sensitive areas
- Consulting for sponsor at PGA TOUR Events providing industry expertise and insights
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs and timely deliveries, for clients as well as our own operation
- Customer satisfaction with timely project deliveries and seamless communication
- Charities and Community Relations lead
- Strong support for other areas in the team specially in golf operations and special events
Manager, Golf & Events
Wasserman
10.2022 - 01.2025
- Overseeing key aspects of PGA TOUR Tournament Operations
- Managing Volunteer Program: Recruiting, Training, Purchases, Scheduling for over 600 volunteers.
- Charity and Community relations lead
- Ticketing and Access control Operations
- Qualifiers Lead
Tournament Coordinator
Wasserman
04.2019 - 10.2022
- Oversee Volunteer Program including recruitment, scheduling, training, catering, etc.
- Manage relations with Charity Associations
- Support in Ticketing Operations
- Support different areas of the tournament as needed such as client services, special events, sales and operations
Office Supervisor
World Golf Championships, Mexico Championship
09.2018 - 03.2019
- Upheld strict confidentiality standards when handling sensitive information or documentation such as VIP Tickets distribution keeping an organized report.
- Assisted in keeping the offices with all supplies needed for efficacy
- Provided materials preparation, notes and minute taking for meetings
- Supported in tournament operations
Executive Assistant
Galeria RGR+ART
01.2014 - 12.2017
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Handled confidential and sensitive information with discretion and tact
- Processed travel expenses and reimbursements for executive director
- Created artwork inventory as well as purchase proposals
- Answered high volume of phone calls and email inquiries and followed up with clients and leads
Education
Bachelor of Science - Science
Universidad Westhill
Mexico City 05.2001 -
Skills
Documentation and reporting
Logistics operations management
Problem-solving
Effective communication
Continuous improvement
Interpersonal skills
Customer service
Multitasking Abilities
MS office
Project planning
Hobbies
- Tennis
- Golf
- Being Outdoors
- Reading
Timeline
Sr. Manager Golf and Events
Wasserman
01.2025 - Current
Manager, Golf & Events
Wasserman
10.2022 - 01.2025
Tournament Coordinator
Wasserman
04.2019 - 10.2022
Office Supervisor
World Golf Championships, Mexico Championship
09.2018 - 03.2019
Executive Assistant
Galeria RGR+ART
01.2014 - 12.2017
Bachelor of Science - Science
Universidad Westhill
05.2001 -