Claudia Vargas
MARKHAM
Summary
Energetic, friendly, customer service experienced professional with excellent interpersonal and communication skills seeking a position as a Flight Attendant to ensure passenger safety, security and provide excellent customer service.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Personal Support Worker
SHN/ Scarborough General Hospital
11.2023 - Current
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
Customer Service Representative
Estee Lauder
02.2020 - 09.2023
- Key function is customer service representative.
- Managing inbound and outbound calls.
- Problem solving and escalations where required.
- Order entry validation.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Air Canada Jazz
03.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Personal Support Worker
Modern Angels Healthcare Agency
06.2017 - 02.2019
- Provide care for patients and report to the healthcare team with information about patient’s health and behavior.
- Assist Patients in their day activities, handle emergency and safety issues where required.
- Provide support and care to clients and residents
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
Customer Service Representative and Group Fitness Trainer
Gold’s Gym
04.2012 - 01.2016
- Communication Skills
- Group Fitness programs
- Resistance training
- First Aid
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Nurses Aid
Pierre Boucher Hospital
11.2003 - 01.2016
- Company Overview: Centre D’Hébergement Jean-Crevier (CHSLD)
- Specialties: Stroke, Paralysis, Alzheimer, Dementia, Parkinson and Cancer Patients
- Provided patient care and reported to the healthcare team with information about patient’s health and behavior.
- Ensured safety and first aid in emergency situations.
- Provided support and medical care to clients and residents in various languages.
- Assisted Patients in their personal hygiene and nutritional standards.
- Communicated with staff, residents and family members in all sensitive situations.
- Trained to turn and position patients and assist them with their wheelchairs.
- Ensured security, maintenance and proper operation of equipment and materials.
- Enhanced patient safety by monitoring vitals and reporting changes to nursing staff promptly.
- Contributed to a positive healthcare environment through effective communication with patients, families, and colleagues.
Education
No Degree -
Ecole Pierre Seguin
10-2002
No Degree -
Ecole Pierre Séguin Du Québec
Montreal, Quebec10-2002
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High School Diploma -
Escuela Secundaria Tecnica
Cancún, Quintana Roo06-1982
Skills
- Mobility assistant
- Personal hygiene assistance
- Emotional support
- Patient car
- Housekeeping task
- Cultural sensitivity
- Compassionate care
- Relationship building
- Client relationship management
- Transportation service
- Verbal and written communication
- Interpersonal communication
- Household organization
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Complaint handling
- Client relations
- Microsoft outlook
- Paperwork processing
- Order processing
- Documentation
- Customer relationship management (CRM)
- Prioritization
- Reading comprehension
- Spreadsheets
Certification
- Degree – Nurses Aid
- CPR/AED Level C Canadian Red Cross
- Diploma YMCA - Group Fitness Instructor
- BLS Basic Life Support, Canadian Red Cross
Profile
Languages spoken and written: English, French and Spanish.
Introduction
- I am Canadian citizen fluent in 3 languages, English, French and Spanish.
- My experience as a customer service representative and group fitness trainer demonstrates my confidence, energy and ability to communicate well with individuals or within large groups. Poise, personal attire and impeccable grooming have always been key in promoting my professionalism and corporate brands.
- Having worked in the Health Industry as a Nurses Aid, I have a natural ability to be empathetic to customers for providing care and support. My listening and communication skills have allowed me to be efficient for problem solving within a team environment.
Profile
- Strong interpersonal skills, excellent customer service, sense of planning and organization
- Excellent listening skills, team spirited, ability to work well under pressure.
- Trained in all safety and emergency situations.
Timeline
Personal Support Worker
SHN/ Scarborough General Hospital
11.2023 - Current
Customer Service Representative
Estee Lauder
02.2020 - 09.2023
Customer Service Representative
Air Canada Jazz
03.2019 - 01.2020
Personal Support Worker
Modern Angels Healthcare Agency
06.2017 - 02.2019
Customer Service Representative and Group Fitness Trainer
Gold’s Gym
04.2012 - 01.2016
Nurses Aid
Pierre Boucher Hospital
11.2003 - 01.2016
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No Degree -
Ecole Pierre Seguin
No Degree -
Ecole Pierre Séguin Du Québec
High School Diploma -
Escuela Secundaria Tecnica
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