Claudia Aurora Tiznado González

One of my responsabilities as an Advanced Customer Service Representative are the next ones:

Inbound calls from our Loyal Customers.

Customer accounts updated.

Customer profiles updated.

Unlocking accounts applying security filters.

Posting missing miles from our company and our partners

Credit Cards promotion.

Working directly through Sap system. I was responsable for removing all the discontinued products.

Creating deliveries and trip numbers for every route.

Verifying the orders that were sent to all the warehouses over the United States and Canada .

Incoming and outgoing calls from Direct Customers and service provider.

Technical support for the company products such as: Minibikes, scooters, outboard motors, and all terrina vehicles.

Placing orders and monitoring backorders in conjuction with the warehouse in Tempe AZ.

Checking all the delivery process until the customer receive their package.

Increasing the profit through the vehicle part sales.

• Inspected facilities for adherence to fire, hazard, and safety guidelines.
• Inspected worksites, practices, and gear for compliance with established safety standards.
• Recognized, documented, and advised on removal of hazards.
• Responded to any emergencies as instructed and with utmost efficiency.
• Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
• Liaised with management and employees enable smooth communication regarding safety procedures.
• Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
• Collaborated with other departments to integrate safety in all aspects of organization.
• Conducted new employee interviews, orientation and training and provided ongoing monitoring and evaluation.
• Inspected job sites and completed in-depth reports outlining safety concerns and corrective recommendations.
• Provided health and safety training to employees regarding safety protocols.

Providing all the information related to Passenger Reservations.

Offering and selling all the company products.

Focused in generate revenue.

Inmigration orientation to passenger, providing them the necessary information in order to get a successful trip.

Assisting Customers with the New Reservations and with itinerary changes too.

Airline protection due off schedule operations, canceled flights and marketing changes.

Solving all the technical issues that they could have navigating through the website.