Claudia Belem Rodríguez Méndez
Cancún,Quintana Roo
Summary
Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for all type of customers. Motivated Customer Service Officer with 10 years of tourism industry experience. Delivers on team goals through planning and collaboration. Skilled in data analysis and CRM reporting.
Overview
28
28
years of professional experience
Work history
Customer service executive
Hotelbeds
Cancun, Quintana Roo
2023.05 - 2023.11
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Improved company processes by analysing customer feedback and service trends.
- Audited calls and service levels to maintain high standards.
- Offered detailed product and service advice based on customer needs.
Sales representative
AVASA
Cancun, Quintana Roo
2020.12 - 2023.02
- Contacted satisfied customers to offer additional services.
- Completed customer searches to generate new leads.
- Built lasting relationships with clients through customer service interactions.
- Used consultative sales approach to understand and meet customer needs.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
Education
Bachelor of Tourism & Administration - Tourism & Administration
1986.01 - 1989.05
Skills
- Customer queries
- Executive support
- Sales support
- Microsoft Word
- Query management
- Customer services
- Client retention strategies
- Customer experience
- Payment processing
Languages
Spanish
NATIVE LANGUAGE
English
Advanced
A1
Italian
Elementary
A1
Triathlon Officer Certificate
Been working as a Officer for the Mexican Federation, certify since 2012, working at different international events sucha as IronMan
Timeline
Customer service executive - Hotelbeds
2023.05 - 2023.11
Sales representative - AVASA
2020.12 - 2023.02
Universidad Tecnológica de Mexico - Bachelor of Tourism & Administration, Tourism & Administration
1986.01 - 1989.05