Claudia Berenice Frias Armenta
Lawyer
Cancun, Quintana Roo
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
19
19
years of professional experience
42
42
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Spanish Medical Interpreter
All call billingual interprter, Propio
Cancún
09.2019 - Current
- Interpret calls live from English to spanish and vise versa, customer service, medical and legal setting
- Streamlined patient and provider interaction by providing channel of effective communication.
- Followed ethical codes to protect confidentiality of patient medical information.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Assisted foreign language-speaking clients with inquiries.
- Interpreted conversations between foreign language-speaking clients and others.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Attorney at law
selfemployed
Cancún
01.2017 - Current
- Developed strategies to resolve cases in client's best interest.
- Counseled clients on potential outcomes of legal matters.
- Developed strategies and arguments for hearings, trials and appeals.
- Provided legal counsel to clients on diverse business, financial and civil matters.
- Prepared and filed pleadings, motions and other legal documents in court proceedings.
- Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light.
Hostess
Rain Forest Cafe
Paris
01.2020 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
Hostess
Planet Hollywood
Paris
01.2019 - 01.2020
- I had to be in the entrance greeting the people that were coming in, checking the float with the other hostess thru a radio, and sitting people
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Medical specialized interpreter
Language Line Solutions
Cancún
08.2014 - 07.2019
- I interpret calls from home only in the medical specialized field English-Spanish from different hospitals in USA, Canada and UK
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Followed ethical codes to protect confidentiality of patient medical information.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Verified understood medical information for patients by simplifying any jargon.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
Receptionist
Inkcolor
Chihuahua
01.2013 - 12.2014
- I was in charge of the reception, and sales
- I was answering phone calls, making phone calls to clients, making invoices, delivery of toner and picking up the empty cartridges from the used toner for recycling.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Assitant
Ayudantía| Centro de Idiomas de la Universidad Autónoma de Chihuahua
Chihuahua
06.2011 - 12.2012
- I was in charge of teaching the English teachers how to use the online platform and applying English tests to students in all levels bachelors, masters and doctors degree English testing.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
- Monitored and ordered supplies and materials to keep office well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
English teacher
Instituto Manhattan
Chihuahua
01.2010 - 12.2010
- Prepare and give English classes in all the levels, from basic to advance in the institute, as well as teaching in a kinder garden and elementary school affiliated to this institute.
- Led interesting and diverse group activities to engage students in course material.
- Prepared and implemented lesson plans covering required course topics.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Tutored students struggling with course material.
Quality Agent
Teleperformance
Chihuahua
01.2008 - 12.2010
- I was in charge of monitoring the calls for 30 agents on a weekly bases for Microsoft and Directv.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Crew Trainer
Mc Donal's
Albuquerque
01.2004 - 11.2007
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
DELF - French Language And Literature
Instituto De Vanguardia Educativa E Idiomas
Cancun, Quintana Roo, Mexico 05.2017 - 07.2019
Law Degree - Civil And Family Law
Universidad Autonoma De Chihuahua
Chihuahua, Chihuahua, Mexico 08.2008 - 06.2013
No Degree - Accounting
Central New Mexico Community College
Albuquerque, New Mexico, USA 05.2007 - 05.2008
High School Diploma -
Rio Grande High School
Albuquerque, New Mexico, USA 08.2003 - 05.2007
Middle School Diploma -
Harrison Middle School
Albuquerque, New Mexico 08.2000 - 05.2003
Elemetary School Diploma -
Atrisco Elementary School
Albuquerque, New Mexico USA 08.1995 - 05.2023
Skills
Fast learner
Certification
Spanish Interpreting, LLS
Delf A1
DELF (Diplôme d'études en langue française) is the certification of the French language by French Education Minister, French Language Studies Diploma, there's levels, I'm working on getting the next level certified
Timeline
Hostess
Rain Forest Cafe
01.2020 - 03.2020
Spanish Medical Interpreter
All call billingual interprter, Propio
09.2019 - Current
Hostess
Planet Hollywood
01.2019 - 01.2020
DELF A1
01-2018
DELF - French Language And Literature
Instituto De Vanguardia Educativa E Idiomas
05.2017 - 07.2019
Attorney at law
selfemployed
01.2017 - Current
Spanish Medica interpreting, LLS
01-2015
Medical specialized interpreter
Language Line Solutions
08.2014 - 07.2019
Spanish Interpreting, LLS
07-2014
Receptionist
Inkcolor
01.2013 - 12.2014
Assitant
Ayudantía| Centro de Idiomas de la Universidad Autónoma de Chihuahua
06.2011 - 12.2012
English teacher
Instituto Manhattan
01.2010 - 12.2010
Law Degree - Civil And Family Law
Universidad Autonoma De Chihuahua
08.2008 - 06.2013
Quality Agent
Teleperformance
01.2008 - 12.2010
No Degree - Accounting
Central New Mexico Community College
05.2007 - 05.2008
Crew Trainer
Mc Donal's
01.2004 - 11.2007
High School Diploma -
Rio Grande High School
08.2003 - 05.2007
Middle School Diploma -
Harrison Middle School
08.2000 - 05.2003
Elemetary School Diploma -
Atrisco Elementary School
08.1995 - 05.2023
Similar Profiles
Maria BarronMaria Barron
Assistant Childcare Director at Leaders Billingual AcademyAssistant Childcare Director at Leaders Billingual Academy
Iman Qasim AliIman Qasim Ali
ACCOUNTANT at ROWAD BILLINGUAL SCHOOL (RBS)ACCOUNTANT at ROWAD BILLINGUAL SCHOOL (RBS)
Ana Melissa Sánchez WhitedAna Melissa Sánchez Whited
Medical Interpreter at Propio Language ServicesMedical Interpreter at Propio Language Services