Summary
Overview
Work History
Skills
Personal Information
Locations
Timeline
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Claudia Cecilia Franco Cereceres

Claudia Cecilia Franco Cereceres

El Pueblito

Summary

Sales representative with proven track record in driving revenue and enhancing customer relationships. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes CRM software, sales reporting, and problem-solving.

Overview

9
9
years of professional experience

Work History

Sales Coordinator

LYTEGEN
11.2024 - Current
  • Coordinated sales activities by managing schedules ensuring timely order fulfillment to enhance customer satisfaction.
  • Assisted in the preparation of sales reports by compiling data from various sources and analyzing trends to support strategic decision-making.
  • Maintained customer relationship management (CRM) systems by updating client information and tracking interactions to improve service delivery.

Team Lead

SOLVIDA
07.2024 - 11.2024
  • Oversaw daily team operations, ensuring adherence to safety protocols and operational standards.
  • Trained new staff on job responsibilities and company policies, enhancing team performance and cohesion.
  • Monitored production workflows to identify inefficiencies, implementing process improvements that streamlined operations.
  • Conducted regular performance evaluations, providing constructive feedback to promote skill development among team members.

Appointment Setter

Solvida
05.2023 - 10.2024
  • Conducted outbound calls to prospective clients, effectively communicating product offerings and scheduling appointments to facilitate sales meetings.
  • Utilized CRM software to track interactions, manage lead information, and ensure accurate follow-up on scheduled appointments.
  • Collaborated with sales team to refine outreach strategies, resulting in improved engagement rates and more qualified leads.
  • Prepared daily reports summarizing appointment statistics and client feedback, contributing to ongoing strategy adjustments for outreach efforts.

Agente telefónico bilingüe

Telat
09.2022 - 12.2022
  • Company Overview: (CSR)
  • Customer service for the app 'GETTING OUT'.
  • Support for deposits to customer´s account.
  • Conducting periodic training aimed to providing a better service.
  • Compliance with quality standards.
  • Information to customers about special promotions and new services.
  • (CSR)

Agente telefónico bilingüe

CCSI
11.2020 - 06.2022
  • Company Overview: (BILINGUAL CSR)
  • Customer service for vehicle financing company.
  • Assisted in the collection department.
  • Conducting periodic training aimed to providing a better service.
  • Effective resolution of customer requests and problems.
  • Use of computer tools for management and recording of calls.
  • Exceeding the objectives and the quality of care offered.
  • Compliance with company policies and procedures.
  • Transfer of call information to the corresponding databases.
  • (BILINGUAL CSR)

Sales Promoter

Movistar
05.2016 - 07.2016
  • Sales promoter of mobile phones and telephone plans in shopping center.
  • Customer advice on brand products and closing sales.
  • Information to customers about the characteristics of the product and conducting demonstrations.
  • Inventory control and product replenishment request.
  • Organization of the promotional space.

Skills

  • Communication skills

  • Active listening and empathy

  • Customer Support

  • Organizational skills

  • Follow-up of scripts and procedures

  • Efficiency and dynamism

  • Management of telephone calls

  • Positive attitude

  • Scheduling

  • Patience and empathy

  • Call management

Personal Information

  • Date of Birth: 11/22/93
  • Nationality: Mexicana

Locations

  • Desert Sun Elementary School, Cave Creek, AZ
  • Esc. Prim. Veinte de Noviembre, Asc, Chihuahua, MEX
  • Esc. Sec. Vicente Guerrero, Asc, Chihuahua, MEX
  • Preparatoria por Cooperacion Ascension, Asc, Chihuahua, MEX
  • The Latin American Technological University, Mexico
  • Plaza Galerias, Santiago de Querétaro, QRO
  • Jardines de la Hacienda, Santiago de Querétaro, QRO
  • Tijuana, BCN
  • Ciudad Juárez, CHH
  • CD Juarez, CHIH

Timeline

Sales Coordinator

LYTEGEN
11.2024 - Current

Team Lead

SOLVIDA
07.2024 - 11.2024

Appointment Setter

Solvida
05.2023 - 10.2024

Agente telefónico bilingüe

Telat
09.2022 - 12.2022

Agente telefónico bilingüe

CCSI
11.2020 - 06.2022

Sales Promoter

Movistar
05.2016 - 07.2016

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Claudia Cecilia Franco Cereceres