Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Claudia Del Carmen Ortiz Rodriguez

Señior Facilities Manager
México City

Summary

Workplace & Facilities Manager with 15+ years of experience managing corporate operations, workplace services, and space planning for multinational organizations. Skilled in leading cross-functional teams, optimizing vendor contracts, and overseeing multimillion-dollar budgets (>$300K USD annually). Strong record of driving operational efficiency, enhancing employee experience, and ensuring compliance with global corporate standards. Experienced in large-scale office openings, remodels, and coworking partnerships (WeWork) aligned with international workplace standards. Seeking a leadership role in Global Workplace Services, Facilities Management, or Corporate Real Estate with regional or international scope, hybrid/remote flexibility, and competitive compensation.

Overview

14
14
years of professional experience
1
1
Language

Work History

Señior Facilities Manager

JLL México / Amazon México
11.2022 - Current
  • Lead operations across 3 Amazon corporate sites (Mexico City, Guadalajara, Monterrey), supporting 2,500+ employees.
  • Manage a team of 30+ (reception, janitorial, maintenance, BSC) and multiple vendors, with an annual OPEX budget of ~$300K USD.
  • Oversee event logistics for 1,000+ participants and coordinate corporate relocations for 1,000+ users.
  • Implement preventive and corrective maintenance programs for critical infrastructure (HVAC, fire safety, CCTV, alarms, electrical).
  • Partner with WeWork to deliver alternative office solutions meeting Amazon’s global workplace standards.
  • Directed multiple Day One office openings and workplace renovation projects in partnership with Design & Construction (D&C), ensuring timely delivery, budget alignment, and compliance with corporate standards.
  • Develop and present monthly and quarterly executive reports for senior leadership, including KPIs, cost savings, and operational improvements.
  • Strengthen asset management and reporting for optimized resource utilization.

Assitant Facilities Manager

JLL México / Amazon México
08.2021 - 11.2022
  • Supported space planning for 1,000+ users.
  • Assisted with vendor management, budget administration, and maintenance program oversight.
  • Collaborated on Day One openings and office remodels with D&C.
  • Produced performance and savings reports for leadership review.

Assistant Facilities Manager

Hines de México / Amazon México
05.2015 - 08.2021
  • Supervised maintenance, reception, and janitorial staff to ensure workplace continuity.
  • Enforced compliance with civil protection and safety standards.
  • Supported Day One office launches and remodeling projects with D&C.
  • Managed petty cash and vendor relations.

Facilities Manager

Grupo Financiero Banamex
02.2012 - 06.2014
  • Oversaw operations of corporate offices, including maintenance, security, and janitorial services.
  • Coordinated corporate event logistics and workspace allocation.

Education

Bachelor’s Degree - Tourism

Universidad de Negocios ISEC
01.2008

Incomplete Master’s - Marketing & Business Administration

Universidad de Negocios ISEC
01.2012

Skills

  • Workplace & Facilities Management
  • Vendor & Contract Negotiation
  • Budget Administration (>$300K USD)
  • Corporate Space Planning & Relocations
  • Preventive & Corrective Maintenance (HVAC, Fire Safety, CCTV, Electrical)

Websites

Timeline

Señior Facilities Manager

JLL México / Amazon México
11.2022 - Current

Assitant Facilities Manager

JLL México / Amazon México
08.2021 - 11.2022

Assistant Facilities Manager

Hines de México / Amazon México
05.2015 - 08.2021

Facilities Manager

Grupo Financiero Banamex
02.2012 - 06.2014

Incomplete Master’s - Marketing & Business Administration

Universidad de Negocios ISEC

Bachelor’s Degree - Tourism

Universidad de Negocios ISEC

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Claudia Del Carmen Ortiz RodriguezSeñior Facilities Manager