Claudia Elizabeth Jimenez Ruiz

• Business performance analysis for implementation of new strategies and process transformation.
• Trend reviews to identify, implement and capitalize system enhancement opportunities.
• Identification and implementation of strategies to drive savings and operational efficiencies, through system and process transformation.
• Cross-functional teams collaboration to innovate and improve end to end processes.
• Understanding of process and systems alignment and architectures.
• Stakeholder Management (Finance, Accounting, Sales, Compliance, etc.)
• Portfolio Management.
• Organizational strategy and design (Organizational structure, leadership development, fall plan strategy, change management).

• Overall center strategy including organizational design, human resources, engagement, etc.
• Hiring, onboarding and training of new hires to fulfill business requirements.
• Coordination and tracking of AR Operations (Reporting, follow up, escalation, etc).
• Support to operation leaders to maintain high performance and excellence while maintaining a compliance posture with company policies and procedures.
• Implementation of engagement activities to drive positive work environment and instill focus to maximize client satisfaction.
• Performance reviews, identifying areas for improvement and developing action plans to address them.

• Business advisor on royalty agreements set up to minimize risk and maximize partnership benefits.
• Stakeholder Management (Offering management, finance, legal, etc)
• Stakeholder reviews and discussions to establish the optimal business model.
• Thorough analysis of requirements and business model to determine proper contractual and system set up.
• Financial analysis to advice on business performance and recommended actions.
• Payment reconciliation and tracking for timely execution of contractual obligations.
• Development of comprehensive documentation to facilitate knowledge sharing among involved parties.

Focus on Workforce, Workplace & Workflow. Enablement of best possible conditions for attracting and retaining talent, creation and maintenance of spaces for comfortable work environments that promote engagement, efficiency, innovation, collaboration and a passionate and client-centric mindset forming dynamic, agile teams & workflows around skills & outcomes.

Compliance of royalty process requirements, subject matter expert with regards to royalty agreement management including payments (Aiming to eliminate manual or risky terms), advise the business on best agreement terms and risks associated with certain agreements as applicable. Meet with key stakeholders to review royalty measurements. Handle and escalate issues as needed. Life cycle management of contracts (Renewals, expiration's, terminations). Royalty Management Offering restrictions.

Focus on cost reduction, shorter cycle times, employee engagement and client satisfaction. Coordination with Agile champions to train and engage employees to embrace the new ways of working. Design, planning and execution of deployment and organizational changes with the new model. Communication with teams and stakeholders. Risk Assessment to ensure compliance within new organizational model. Collaboration with global members to implement new metrics.

Focus on Cash Collections, Customer Support and Satisfaction, identification and resolution of client disputes, team enablement and people development, communication with key stakeholders (Finance, treasury, sales, etc), identification of troubled accounts and payments at risk, management of delinquent accounts, cash management and client behavior prediction, detailed analysis and forecast preparation for executives, focus on customer abidance to contractual payment terms, assess use of late payment fees to improve collection, ensure bank receipts reconciliation against open billing, sponsorship to team in center driving integration and engagement activities, host of innovation workshops with WW experts to drive automation.

Interviewing, hiring and on boarding Process of professionals on new Center of Excellence. Training activities, logistics for executive visits, team enablement and account transition.

Management of environmental affairs: Environmental Impact Assessments; Certifications (ISO 14001, Clean Industry by PROFEPA, etc), recycling programs, waste management, chemical management, environmental programs.

People management, procurement management, audit experience, Quality management.