Summary
Overview
Work History
Education
Skills
Certification
Foreign Languages
Timeline
Generic

Claudia Sarahi Sandoval Guzmán

Juarez City

Summary

Senior Quality Engineer with extensive experience in process quality control, and customer quality, leading cross-functional teams, and driving continuous improvement initiatives. Robust knowledge in customer complaint response using problem solving tools.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Customer Quality Engineer

Cummins Inc.
04.2023 - Current
  • Responsible of customer complaints response (lead the root cause analysis, containment, ST and LT actions).
  • Customer communication for complaints follow-up, deviation, engineering changes, and PPAP approval.
  • Following on supplier quality issues with SQE.
  • Responsible for customer returns control (RMA’s creation, receive material and coordinate analysis with engineering).
  • Quality scorecard control (internal/external PPM’s, scrap, RFT, customer complaint metrics).
  • Responsible for cleanliness requirements compliance (CES 16599), control of clean rooms, cleanliness and verification of products.
  • Supervisor of cleanliness quality team.
  • Following of projects for quality improvement.
  • Lead and collaborated on Six Sigma projects.
  • Develop executive presentations for management and customers.

Sr. Process Quality Engineer

Cummins Inc.
06.2022 - 04.2023
  • Ensure the compliance of quality controls in production lines.
  • Quality personal supervisor (inspectors and technicians).
  • Control of Poka Yokes, identify and validate new ones, create master parts.
  • Support in the analysis of customer failures/returns.
  • Response to customer complaints (implement and validate ST and LT actions).
  • Action plans to improve RFT and reduce internal PPMs and scrap.
  • SPC monitoring and Gages R&R verifications.
  • Defined and implemented quality controls for rework, sorting or process deviations.
  • Validated engineering changes and implemented safe launch plans for new part numbers and processes.
  • Quality controls validation for new equipment prior to production release.
  • Follow up on supplier quality defects.
  • Updated process documentation (control plans, first part sheets, and quality audit formats).

Process Quality Engineer

Emerson (Termocontroles de Juárez)
10.2019 - 06.2022
  • Manage quality assurance of process and quality personal supervisor.
  • Develop and update Control Plans and PFMEAs for new products, process changes, improvements, and corrective actions.
  • Customer complaints response through 8D’s.
  • Conduct the analysis of process failures and implement solutions with product team.
  • Lead safe launch plans for new products and prepare performance analysis reports.
  • PPAP submissions.
  • Validate pilots run for new components and create incoming inspection plans according to drawing.
  • Analyze and reject non-conforming components, coordinating with suppliers to resolve quality issues.
  • Provide sorting procedures, sample evaluation instructions, and quality alerts.
  • Monitor quality indicators (RTY, PPM, Scrap) and implement action plans to drive continuous improvement.
  • Validate new production equipment.
  • Design and execute verification plans for Poka Yokes.
  • Lead a Full Risk Assessment Project to reduce internal and external quality incidents through PFMEA.

Process Quality Engineer

Valeo (Wiper Systems Juárez)
04.2017 - 10.2019
  • Improve process controls and ensure compliance of Control Plan.
  • Analyze quality and critical scrap issues using the PDCA tool.
  • PPAP for new product releases.
  • Supervise first piece inspections, quality checklists, Gages R&R, and SPC.
  • Response to customer complaints.
  • Manage quality incidents with suppliers.
  • Ensure the proper handling of non-confirming material.
  • Audit and maintain 5S’s in the area, conduct process audits, and train new employees on quality standards.
  • Supervise and validate raw material and product testing.
  • Quality personnel management.
  • Application of continuous improvement with lesson learning and kaizen cards.
  • Participation in IATF, ISO-14001, internal & customer audits.

Education

Master’s degree - Business administration focus on quality & productivity

Universidad TecMilenio
12.2020

Bachelor’s degree - Aeronautical Engineering

Universidad Autónoma de Ciudad Juárez
05.2017

Skills

  • Problem solving tools
  • Six Sigma
  • SPC
  • PFMEA
  • Control Plan
  • PPAP
  • Minitab
  • Oracle
  • Microsoft Office
  • Team worker
  • Analytical
  • Proactive
  • Leadership
  • Autonomous
  • Problem solving
  • Quick learning

Certification

  • Dale Carnegie Training. (Jan 2025)
  • APQP 2024. CAYCE (Aug 2024)
  • Internal Auditor ISO 9001:2015. Q-Team SC (Apr 2021)
  • Six Sigma Green Belt (ID 007150). SigmaPro Americas (Dec 2020)
  • Basic Methodology for Project Management (PMBOK). It Institute (Aug 2020)
  • Nissan Problem Solving & 8D. Tecnológico de Monterrey (Oct 2018)
  • MSA (Measurement System Analysis) 4th edition. Centro de Servicios Metrológicos (Mar 2018)
  • Core Tool Fast (APQP, FMEA, MSA, SPC, PPAP). Grupo DEXTRO (Aug 2017)
  • Microsoft Office. SEP (Jun 2010)

Foreign Languages

English: 80%
Portugues: 50%
Certificate of Proficiency in Portugues for foreigners - Upper Intermediate
Instituto Nacional de Estudos e Pesquisas Educacionais Anísio Teixeira INEP

Timeline

Sr. Customer Quality Engineer

Cummins Inc.
04.2023 - Current

Sr. Process Quality Engineer

Cummins Inc.
06.2022 - 04.2023

Process Quality Engineer

Emerson (Termocontroles de Juárez)
10.2019 - 06.2022

Process Quality Engineer

Valeo (Wiper Systems Juárez)
04.2017 - 10.2019

Bachelor’s degree - Aeronautical Engineering

Universidad Autónoma de Ciudad Juárez

Master’s degree - Business administration focus on quality & productivity

Universidad TecMilenio

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Claudia Sarahi Sandoval Guzmán