CLAUDIA SUSANA JIMENEZ REYES
SENIOR SD SAP CONSULTANT
Monterrey,Nuevo Leon
Summary
Successful SAP SD Consultant with proven expertise in managing delivery projects and support. Expertly handling needs across Global teams and resources to consistently meet customer demands and exceed expectations.
Forward-thinking. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Overview
21
21
years of professional experience
2
2
Certifications
2
2
Languages
7
7
years of post-secondary education
Work History
SAP SD Delivery Manager
Schneider Electric
08.2022 - 03.2024
- Managed L3 and L2 Support team to effectively support Users and Key users for Sales and Billing modules for USA, Mexico,Costa Rica, Chile, Brazil and Argentina.
- Monitored customer quality metrics in SERVICE NOW and took proactive steps to implement resolutions and restore SLAs for high, medium and critical incidents.
- Tracked production and quality SAP systems to proactively identify deficiencies for Sales and Billing processes.
- Manage budget forecasts to ensure financial compliance to deliver USA and Latin America changes and adaptations for SD SAP ECC 6.0 within global delivery metrics.
SD SAP EXPERT
Schneider Electric
12.2003 - 07.2022
- Participated in Global Custom SAP Implementation in Mexico City , Brazil, Costa Rica, Canada and France for Sales and Billing Solutions, worked effectively in fast-paced environments.
- Support L3 and L2 issues providing exceptional service for Sales, Contracts, Rebates , Billing, Commercial Interfaces , Sales Views for Customer Master Data Material Master Data in SAP.
- Implementing Commercial Web Solutions working closely with France and India Global Interface development teams for Mexico , Costa Rica and USA .
- Lead key Change Request for Commercial and Sales solutions for SE Mexico and SE Argentina in SAP ECC 6.0 always in close relationship with ABAP , PI and Basis teams.
- AGILE methodology /SCRUM Master
SAP SD Senior Consultant
T-Systems
04.2013 - 12.2013
- L3 Support for SD Module focused in solved issues reported by FEDERAL MOGUL´s users diagnosing root causes and coming up with effective corrections.
SAP SD Consultant
Infosys Technologies Mexico
02.2011 - 03.2013
- Solved functional and technical obstacles and worked closely with project team from different streams in preparation for Clorox LATAM SAP GoLive.
- Delivered SAP training, user support and knowledge transfer for Hyper-Care Phase in Chile and Peru Locations for Clorox LATAM SAP project.
Analyst SD Support Cerveceria Cuauhtemoc Moctezuma
Cerveceria Cuauthemoc Moctezuma
02.2006 - 05.2010
- L3 and L2 Support for company custom Solutions for Sales Contracts and Rebates while participating on Version migration to SAP ECC 6.00
SAP SD Jr Consultant
BearingPoint
02.2003 - 12.2005
- Supported and trained users and key users with new Sales Process with Prepared presentations to explain revisions and enhancements designed for Cerveceria Cuauhtemoc Moctezuma Mexico´s Go Live in all Mexico Distribution locations
Education
SAP ACADEMY - SAP S4 HANA
COMPUEDUCACION
Mexico, México, Mexico 05.2024 - Current
SAP ECC 6.0 Academy - SAP SD ECC 6.0
SAP MEXICO
Monterrey, Nuevo León, Mexico 10.2006 - 01.2007
Master of Science - Manufacture Systems
ITESM -CEM
Atizapan, México, Mexico 02.1996 - 12.1997
Bachelor of Science - Food Technology And Processing
IPN -UPIBI
Mexico, México, Mexico 09.1989 - 06.1994
Skills
Order Fulfillment
Problem-solving aptitude
Reliability
Business Analysis
Staff Training
Analytical Thinking
Heavy Lifting
Billing Systems
User Acceptance Testing
Professional Demeanor
Self Motivation
Test Planning
Customer Relationship Management
Test Execution
Accomplishments
- Achieved MVP two quarters in row in 2018 by implementing Custom Distributors Sales Web Solution for SE Mexico.
- Only Mexican to achieve MVP for Infosys Q3 2012 through effectively helping with implementation and support to Clorox Company Project.
Certification
SAP SD Module ECC 6.0
Drums and sing
I love enjoy meals and relax moments with family and friends and learning drums and sing.
Timeline
S4 HANA SD
05-2024
SAP ACADEMY - SAP S4 HANA
COMPUEDUCACION
05.2024 - Current
SAP SD Module ECC 6.0
01-2024
SAP SD Delivery Manager
Schneider Electric
08.2022 - 03.2024
SAP SD Senior Consultant
T-Systems
04.2013 - 12.2013
SAP SD Consultant
Infosys Technologies Mexico
02.2011 - 03.2013
SAP ECC 6.0 Academy - SAP SD ECC 6.0
SAP MEXICO
10.2006 - 01.2007
Analyst SD Support Cerveceria Cuauhtemoc Moctezuma
Cerveceria Cuauthemoc Moctezuma
02.2006 - 05.2010
SD SAP EXPERT
Schneider Electric
12.2003 - 07.2022
SAP SD Jr Consultant
BearingPoint
02.2003 - 12.2005
Master of Science - Manufacture Systems
ITESM -CEM
02.1996 - 12.1997
Bachelor of Science - Food Technology And Processing
IPN -UPIBI
09.1989 - 06.1994