Ready Mode, Call Tools, I am Managment Solutions Quick Base, Microsoft Office, Teams
Claudia Yaneth Espino Madera
Work Remotely
Durango,Durango
Summary
Experienced in supervising workover and completion operations, delivering excellent customer service and cold calling. Proven communication and teamwork skills, with a quick adaptability to new environments. Highly organized, detail-oriented, and dedicated to achieving safety and environmental impact reduction objectives.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
4
4
Certificates
Work History
Supervisor of Operations
Excellence IBC
Tepic, Nayarit
04.2024 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Cold Calling Agent
Excellence IBC
Tepic, Nayarit
02.2024 - 04.2024
- 350-400 Outbound calls to potential clients who haven’t expressed any interest in the services provided.
- Explain services.
- Scheduled appointments for sales representatives to meet with prospective customers.
Customer Service Rep
Home Depot
Monterrey, Nuevo León
8 2023 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assist clients to track products, updating and making new orders
- Solve inquiries about delivery issues
- Help customer to schedule Pick-ups at near store
Customer Service Rep and Retention Agent
Consultoria inteligentes y Procesos Administrativos EC; PACSA S. De R.L De C.V.
Tijuana
05.2021 - 12.2021
- Retention for customers using Checkpeople service
- Offer discounts or another plan that fits customer needs and keep subscriptions
- Assist client to update orders, status of orders and any return inquiries for damage or missing item
- Solve inquiries about delivery status.
Customer Service / Sales Rep
Aero Mexico USA; Hispanic Teleservices De Guadalajara S.A De C.V
Durango, DGO
08.2014 - 05.2019
- Sale of air tickets, luggage and upsell extras that customer might need depending on destinations
- Assist customers to make changes in Itinerary, such as dates, city connections and destinations and assigning seats
- Provide information of inquiries customers might have about itinerary, time passenger needs to be at airport before flights, extra luggage, changes on ticket or itinerary costs
- Help client to do check in in flights or guiding them through airline page to do it on their own
- Perform as support agent in production floor, when supervisors were busy, by helping agents with product or system doubts
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Education
High School Diploma -
08.2003 - 06.2007
Elementary and Middle School - undefined
08.1996 - 06.2003
Skills
Bilingual
Staff Evaluation
Recruitment and Hiring
Customer service skills
Team Leadership
Staff Training
Verbal, reading and writing skills
Team and individual worker
Strategic Planner
Certification
Tracking Knowledge: Module 1 Background Language
Software
Timeline
Supervisor of Operations - Excellence IBC
04.2024 - Current
Cold Calling Agent - Excellence IBC
02.2024 - 04.2024
Customer Service Rep and Retention Agent - Consultoria inteligentes y Procesos Administrativos EC; PACSA S. De R.L De C.V.
05.2021 - 12.2021
Customer Service / Sales Rep - Aero Mexico USA; Hispanic Teleservices De Guadalajara S.A De C.V
08.2014 - 05.2019
Carl Hayden Community High School - High School Diploma,
08.2003 - 06.2007
Morris K. Udall Escuela de Bellas Artes - Elementary and Middle School,
08.1996 - 06.2003
Customer Service Rep - Home Depot
8 2023 - 11.2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
Gender: Female