CLINT SMITH
Everman,TX
Summary
IT Operations professional with over 10 years in technical and operational roles. Proven success in leading critical technology projects, managing multi-site support, and resolving complex infrastructure issues. Maintains exceptional customer satisfaction ratings through effective communication and proactive problem resolution.
Overview
17
17
years of professional experience
Work History
IT Operations Technician
BIS Consultants
01.2022 - 08.2026
- Support server and infrastructure environments, including Hyper-V virtualization, SonicWall firewall administration, VPN connectivity, DNS/DHCP troubleshooting, and business continuity solutions.
- Administered and troubleshot Windows workstations, Active Directory/domain environments, Microsoft 365, enterprise applications, printers/scanners, and end-user systems to ensure operational efficiency.
- Manage and troubleshoot backup and endpoint-security platforms including MSP360, Hornetsecurity, Trend Micro, and ConnectWise/RMM environments.
- Lead and execute high-priority hardware and software deployments across regional appraisal districts, including workstation configuration, domain integration, network setup, and data-capture equipment.
- Coordinated with client leadership and onsite stakeholders to assess technical needs, manage expectations, and deliver tailored technology configurations for office, boardroom, and conference environments.
- Led multi-site technology projects from planning through implementation, documenting configurations, procedures, and knowledge-base workflows to enhance service consistency and delivery.
- Maintain a 4.5-star project delivery rating and consistently exceed a 95% customer satisfaction threshold through proactive communication and problem resolution.
Senior Specialist
BSI Financial
01.2021 - 01.2022
- Managed complex, high-priority customer cases, coordinating with corporate investors, attorneys, judges, and internal stakeholders to ensure resolution.
- Led technical onboarding, workstation configuration, and software-platform training for new team members, accelerating time-to-productivity.
- Identified and implemented process improvements, enhancing workflow productivity and minimizing processing times.
- Applied detailed documentation, compliance, and quality-control practices to maintain standards in a high-volume operational environment.
Loss Mitigation Specialist II
PennyMac
01.2019 - 01.2021
- Conducted high-volume financial analysis to develop risk-mitigation and repayment strategies that align with organizational goals.
- Partnered with legal and compliance teams to ensure adherence to evolving state and federal requirements, minimizing potential liabilities.
- Executed quality-assurance reviews and standardized customer communications to enhance service consistency and customer satisfaction.
Fraud Analyst II
Rushmore
01.2018 - 01.2019
- Investigated high-risk transaction anomalies and potential financial fraud, safeguarding company and client assets.
- Maintained detailed case documentation, compliance logs, and audit trails, enhancing compliance and minimizing institutional risk.
- Analyzed transaction patterns to identify potential fraudulent activities.
- Collaborated with law enforcement to investigate and resolve fraud cases.
- Conducted risk assessments to evaluate vulnerabilities in payment systems.
Fraud Analyst III
JPMorgan Chase
01.2017 - 01.2018
- Conducted risk assessments and analyzed transactions to identify and mitigate online banking and electronic payment fraud.
- Prepared regulatory documentation and corporate summaries to inform senior management on risk exposure and fraud trends.
- Analyzed transaction patterns to identify potential fraud indicators.
- Investigated suspicious activities to determine legitimacy and risk levels.
- Collaborated with law enforcement on fraud-related cases and investigations.
Mortgage Bankruptcy Analyst II • Senior Loan Modification Specialist • Mediation Home Preservation Senior Specialist
Bank of America
01.2010 - 01.2017
- Held progressively responsible roles that included complex case analysis, subject-matter expertise, employee mentoring, onboarding/training, formal multi-party mediation, documentation, and regulatory compliance.
- Analyzed bankruptcy filings to ensure compliance with legal standards.
- Reviewed financial documents for accuracy and completeness in bankruptcy cases.
- Collaborated with legal teams to assess client eligibility for bankruptcy protection.
Education
Computer Science Coursework -
Prairie View A&M University
Skills
- Windows 10/11 & Windows Server
- Active Directory management
- Microsoft 365 management
- Hyper-V Virtualization
- SonicWall security
- TCP/IP, DNS & DHCP
- Backup solutions management
- Trend Micro Endpoint Security
- ConnectWise / RMM
- Deployment management
- Network configuration
- Incident management
- Software troubleshooting
- Printer/Scanner & A/V Configuration
- Technical Documentation
- Project management
- Process Improvement
- Vendor/Site Coordination
- Project Coordination
- Technical Training
- Customer engagement
- Problem solving
- Team collaboration
- Effective communication
- Process improvement
- Threat detection
- Team collaboration
- Effective communication
- Threat detection
Timeline
IT Operations Technician
BIS Consultants
01.2022 - 08.2026
Senior Specialist
BSI Financial
01.2021 - 01.2022
Loss Mitigation Specialist II
PennyMac
01.2019 - 01.2021
Fraud Analyst II
Rushmore
01.2018 - 01.2019
Fraud Analyst III
JPMorgan Chase
01.2017 - 01.2018
Mortgage Bankruptcy Analyst II • Senior Loan Modification Specialist • Mediation Home Preservation Senior Specialist
Bank of America
01.2010 - 01.2017
Computer Science Coursework -
Prairie View A&M University