Colia Dixon
byram, ms
Summary
Results-driven Customer Support Specialist delivering exceptional communication and problem-solving skills. Experienced in claims processing and customer relationship management, aiming to improve customer experiences and support business growth. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Blue Cross Blue Sheild
Boston MA
07.2024 - 01.2026
- Handled customer inquiries on insurance policy coverage and payment status updates, providing clear and accurate information to improve customer satisfaction.
- Communicated with clients to efficiently gather essential documentation and information, enhancing claim resolution speed.
- Processed high volume of claim submissions, ensuring accurate and timely processing through proprietary management software.
- Evaluated claims for accuracy and compliance with company policies.
- Maintained organized records of claims for audits and future reference.
- Coordinated communications on benefits updates and policy changes efficiently.
- Processed employee benefits enrollment and changes while ensuring quality standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Family Caregiver
Private Client
JACKSON ,MS
02.2023 - 01.2024
- Assisted family member with daily activities including bathing, dressing, and grooming to promote personal hygiene and comfort.
- Provided emotional support and encouragement to family members coping with illness or disability, fostering a positive emotional environment.
- Facilitated transfers between beds and wheelchairs to enhance mobility and independence. in and out of beds and wheelchairs.
- Promoted regular physical activity through outdoor walks and indoor exercises. through walks outside or simple exercises indoors.
- Organized medications for family members and administered them according to directions.
- Prepared nutritious meals for family members following dietary guidelines.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Communicated effectively with family members regarding care needs and preferences.
Customer Service Representative
COMCAST
JACKSON, MS
03.2019 - 07.2022
Customer Care Representative
Comcast
JACKSON,MS
03.2019 - 07.2022
- Resolved customer complaints in a timely manner through effective communication skills.
- Recommended upgrades or replacements for existing equipment based on identified issues.
- Evaluated software or hardware to recommend improvements or upgrades.
- Developed training materials to improve team knowledge and skills.
- Conducted regular team meetings to discuss performance and share best practices.
- Provided technical support to customers via phone and email.
- Supported customers with password resets and account customization.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained inventory levels and organized merchandise displays for optimal visibility.
- Resolved customer inquiries and complaints professionally, enhancing satisfaction levels.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
PENN FOSTER
NASHVILLE TN02-2026
COSMETOLOGY -
HOLMES COMMUNITY COLLEGE
GOODMAN MS05-2023
Skills
- Effective communication
- Customer service
- Relationship building
- Time management
- Live chat support
- Upselling and cross selling
- Retail experience
- Visual merchandising
- New product tracking
- Active listening
- Upselling strategies
- Attention to detail
- Interpersonal communication
- Team collaboration
- Listening skills
- Exceeds sales goals
- Multitasking strength
- Claims processing
- Benefits explanation
- Problem-solving
- Client relationships
Timeline
Customer Support Specialist
Blue Cross Blue Sheild
07.2024 - 01.2026
Family Caregiver
Private Client
02.2023 - 01.2024
Customer Service Representative
COMCAST
03.2019 - 07.2022
Customer Care Representative
Comcast
03.2019 - 07.2022
High School Diploma -
PENN FOSTER
COSMETOLOGY -
HOLMES COMMUNITY COLLEGE