Connie Villanueva
Dallas,Tx
Summary
Dedicated and detail-oriented Medical Records Specialist and Customer Service Coordinator with over 15 years of experience in healthcare coordination, records management, and client support. Skilled in HIPAA compliance, data accuracy, insurance verification, and handling high-volume medical requests using systems such as Epic, Ambra, Verisma ROI, and Filevine. Bilingual in English and Spanish, with strong organizational, multitasking, communication, and problem-solving abilities that support effective interactions with patients, attorneys, medical providers, and clients.
Overview
14
14
years of professional experience
Work History
Release of Information Specialist
Verisma (Remote / Texas)
02.2025 - 05.2026
- Process and manage 250+ medical record requests weekly for Texas Health hospitals using Verisma ROI, Epic, and Ambra.
Verify legal authorizations, interpret medical records, and ensure 100% HIPAA and state compliance.
Release records in Epic and fulfill imaging requests (X-rays, MRIs, CT scans) through Ambra with a 99% accuracy rate.
Streamline documentation by collating records across multiple systems, reducing turnaround time by 20%.
Collaborate with Health Information Management, legal, and clinical teams to resolve complex record requests and discrepancies, maintaining high customer satisfaction levels.
Medical Coordinator
The Lidji Firm
02.2023 - 12.2024
- Coordinated medical treatment and managed client records for personal injury cases while maintaining strict confidentiality and HIPAA compliance.
- Greeted clients and visitors professionally, providing excellent customer service and front desk support.
- Answered and directed incoming phone calls, scheduled appointments, and managed calendars for attorneys and staff.
- Communicated with medical providers, insurance companies, and attorneys to ensure timely updates and accurate documentation.
- Handled insurance claims, verified client insurance information, and assisted with case-related documentation.
- Prepared, scanned, copied, faxed, and organized legal and medical documents for case files and court-related matters.
- Utilized case management software including ChartSwap, Sharecare, Smart Request, and Filevine to organize and maintain records.
- Assisted paralegals and case managers with administrative tasks and case coordination.
- Provided bilingual English/Spanish communication and translation assistance for clients when needed.
- Demonstrated strong multitasking, organizational, communication, and attention-to-detail skills in a high-volume law firm environment.
Prescription Specialist
VSP1 Dallas
01.2012 - 05.2022
- Maintained accurate entry of prescription and order data in a secure database, ensuring clear communication between optical offices and insurance providers.
- Verified and processed prescriptions to ensure accuracy and compliance with industry standards.
- Assembled eyeglass frames and performed detailed quality control inspections prior to shipment.
- Coordinated with internal teams to resolve discrepancies and ensure timely order fulfillment.
Education
Customer Service
Dallas Community College
Dallas, TX08-2023
Skills
- Front Desk Reception & Client Relations
- Professional Phone Handling & Call Routing
- Appointment Scheduling & Calendar Management
- Personal Injury Case Coordination
- Medical Records & Case File Management
- Legal & Medical Documentation Processing
- Insurance Verification & Claims Assistance
- HIPAA Compliance & Confidentiality
- Bilingual Client Support (English/Spanish)
- Communication with Attorneys, Medical Providers & Insurance Companies
- Case Management Software: Filevine, ChartSwap, Sharecare, Smart Request
- Customer Service & Professional Communication
Timeline
Release of Information Specialist
Verisma (Remote / Texas)
02.2025 - 05.2026
Medical Coordinator
The Lidji Firm
02.2023 - 12.2024
Prescription Specialist
VSP1 Dallas
01.2012 - 05.2022
Customer Service
Dallas Community College