Service now, footprints, Cherwell, office 365, vmware, salesforce, anydesk,teamviewer
Responsible for the attention and monitoring of requirements by telephone with online and remote support to users to solve reports and queries in a timely manner.
I worked at the help desk giving support remotely and support on site
•Responsible for the attention and monitoring of requirements by telephone with online and remote support to users to solve reports and queries in a timely manner.
Follow-up to reports that are staggered to a second level
•Software and Hardware Review
•Configuration and unlocking of users
•Systems configuration
Diagnosing network and telephony problems
Diagnosing problems in LAN and WAN networks
Domain of Office and operating systems
General configuration in Internet environment (configuration, connection)
Diagnosing and configuring mail in Microsoft Exchange
Validation of closings with users and follow-up of report life cycles
Active directory management
Raising tickets
Remote Support Experience
Spanish: First Language
ACCOMPLISHMENTSService now, footprints, Cherwell, office 365, vmware, salesforce, anydesk,teamviewer