Experienced client services role within Environmental Laboratory industry 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Responsible for the operation of the Sample Management Department including sample
receiving, custody, storage and disposal, bottle preparation and shipping, and dispatching
couriers. This involved employee supervision, personnel evaluations, review of work orders,
and workload coordination. Responsible for implementation of standard operating
procedures that involved all phases of sample management within the laboratory and
ensured adherence to those procedures. Reviewed logbooks and other departmental
documentation to ensure compliance with quality system and regulatory requirements.
Designated Sample Custodian for all incoming samples
Primary responsibilities include assist in implementation of the laboratory Quality Assurance (QA)/Quality Control (QC) program. Assist in the creation and implementation of Quality Management systems including: Quality Assurance Manuals, maintaining Certifications, SOP production and control, Proficiency Testing (PT), Non-Conformity resolution, Preventative Actions implementation, Internal Auditing, Control Charting, Document control, and Metrology. Create and conducts QA trainings, assist in external audits, create audit responses and corrective actions.
Responsible for technical project management, ensuring overall data quality and compliance with customer requirements. Provide technical support to clients regarding laboratory application to projects. Additionally, acts as a consultant to clients regarding industrial/environmental compliance issues; serving as liaison between clients and regulatory agencies. Responsible for direct technical project management annually providing technical and regulatory interpretation assistance, as well as project organization of work received and reported by the laboratory.