CORINNA BUELNA
CALEXICO
Summary
Dynamic professional with a strong background in customer service excellence and sales growth at Rite Aid. Proven ability to implement process improvements and manage inventory effectively. Bilingual communicator skilled in conflict resolution and team collaboration, driving operational efficiency while enhancing customer satisfaction. Committed to maintaining high standards and fostering a positive work environment.
Overview
28
28
years of professional experience
Work History
Lead Service Associate
Rite Aid
03.2010 - 08.2025
- Implemented streamlined processes to reduce response times and improve service delivery across departments.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Coordinated with management to create strategies addressing customer feedback and operational challenges.
- Facilitated conflict resolution with customers, ensuring positive experiences while maintaining company policies.
- Managed scheduling requirements across multiple shifts, ensuring adequate staffing levels were maintained at all times.
- Drove sales growth by identifying upselling opportunities during customer interactions and promoting additional products or services when appropriate.
Supervisor
Mervyn's
01.1998 - 11.2009
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Trained and mentored team members on best practices and safety protocols.
- Implemented process improvements that enhanced workflow and productivity.
- Coordinated with cross-functional teams to resolve operational issues promptly.
- Monitored inventory levels, facilitating timely restocking and order placement.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
High School Diploma -
San Andreas High School
Hollister, CaliforniaSkills
- Sales experience
- Stock replenishment
- Stock management proficiency
- POS experience
- Customer service excellence
- Handling returns
- Payment processing
- Multitasking and organization
- Excellent communication
- Listening skills
- Computer skills
- Workflow management
- Team collaboration
- Staff education and training
- Strong work ethic
- Blilingual fluency
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Lead Service Associate
Rite Aid
03.2010 - 08.2025
Supervisor
Mervyn's
01.1998 - 11.2009
High School Diploma -
San Andreas High School