Courtney T. Clayton
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Processor
Slingshot Connections/Bill.com
02.2022 - Current
- Process virtual credit card payments via outbound calls and web portal
- Enter payment details into spreadsheets and Quickbase
- Effectively using various software applications to collect required information on virtual credit card payments to assure accurate payment delivery
- Troubleshoot payment issues by utilizing all resources available
- Provide support for Offshore agent to complete and research unapplied payment
IT Systems Access Supervisor
Advance Call Center Technologies
12.2020 - 09.2022
- Plans, directs, organizes, and schedules system analysis functions of projects and/or assigned staff.
- Sets direction and policy for institutional projects involving technology strategies
- Communicates with top-level project sponsors and project leaders regarding status of specific projects
- Provides functional and administrative supervision over assigned staff
- Provides leadership in the development of system and security standards
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Support/Fraud Phone Claim Supervisor
Asurion
06.2018 - 10.2020
- Coached trained and monitored 15+ employees on how to provide exceptional service while holding them accountable for their daily metrics
- Interviewed and Trained candidates on proper call handling and customer service skills
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reviewed and analyzed escalated policy coverage and claim status
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize claims.
Front Office Manager
Troubadour Hotel
09.2016 - 09.2017
- Supervise and maintain the daily operations in the Front Office and sales, to ensure smooth operations and achievement of an optimal level of quality service and hospitality
- Responsible for employee satisfaction and schedules, maintaining a set budget, reviewing and researching through customer accounts to provide valid and accurate information and provide information about products, goods and services
- Monitor the check-in and check-out process ensuring agreement to hotel standards; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently
Education
Associate of Science - Network Systems Administration
ITT Technical Institue
Baton Rouge, LA01.2012
Skills
- 18 years of customer service experience both person-to-person and telecom
- Microsoft Office including Excel, Word and PowerPoint
- Instinctively service oriented with excellent interpersonal skills
Timeline
Processor
Slingshot Connections/Bill.com
02.2022 - Current
IT Systems Access Supervisor
Advance Call Center Technologies
12.2020 - 09.2022
Support/Fraud Phone Claim Supervisor
Asurion
06.2018 - 10.2020
Front Office Manager
Troubadour Hotel
09.2016 - 09.2017
Associate of Science - Network Systems Administration
ITT Technical Institue
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